Dialpad's desktop app and web portal are designed to be at the center of your business communications, and we're always rolling out product updates with new features, improvements, and bug fixes.
Note
To provide a seamless launch experience, Dialpad features are released gradually. You may see updates reflected in your Dialpad environment over the next few days.
Let's take a look at what's new from our most recent release on January 25, 2026.
Visit Dialpad What’s New for the latest product updates.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Improvements
Call and recording improvements
We’ve improved call handling and recording to make calls more reliable, including SIP contact handling and recording link accessibility.
CRM and Contact Center workflows
We’ve improved the experience around using CRM’s and contact center workflows, including Salesforce SMS, wallboard data, and Coaching Team licensing.
Admin and license management
We’ve improved the experience around swapping licenses and handling license bundles.
Critical bug fixes
Translations bug
Some users reported issues with untranslated error messages and text errors. These have been fixed!
Live dashboard bug
There were some reports of the live dashboard not loading properly, filtered metrics not being maintained, and metrics not updating correctly. These have been fixed!
Analytics reporting bug
Some users reported issues with Queue Health reports not being visible, the AI CSAT tab missing, and inaccurate completion rates. These have been fixed!
Calling and recording bug
There were some reports of calling errors with local presence displays, caller ID visibility, and TTS language in workflows. These have been fixed!
Messaging bug
Some users reported issues with scheduled messages and video files not sending to recipients. These have been fixed!
Integrations bug
There were some reports of Salesforce connection issues, Zendesk login issues, and HubSpot service exclusions. These have been fixed!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!