Dialpad's desktop app and web portal are designed to be at the center of your business communications, and we're always rolling out product updates with new features, improvements, and bug fixes.
Note
To provide a seamless launch experience, Dialpad features are released gradually. You may see updates reflected in your Dialpad environment over the next few days.
Let's take a look at what's new from our most recent release on February 26, 2026.
Visit Dialpad What’s New for the latest product updates.
Be sure to update your desktop app or visit Dialpad's web portal to take advantage of our latest improvements.
Improvements
CRM integrations
We’ve improved the experience with Zendesk subject handling and strengthened Salesforce stakeholder reliability.
Billing and payments
We’ve strengthened the billing and payment experience with improved MFA email notifications.
Live Dashboard
We’ve improved the live dashboard experience by refining the design, clarifying labels, and enhancing aggregation.
Critical bug fixes
Analytics and reports
Some users reported discrepancies in Analytics and reporting, including incorrect SLA percentages, inconsistent dashboard data, and sorting on leaderboards that didn’t work as expected. These have been fixed!
Contact Center and Coaching Hub
A few users reported that playbook assignment errors, scorecard issues, problems with permission visibility, and filters not being retained. We've fixed this.
CRM integrations
Some users reported that HubSpot was not logging properly and that the CTI was experiencing inconsistent behaviour. This has been fixed!
Call routing
A few users reported that their calls would ring for longer than configured in their routing settings, incorrect caller IDs would display for departments, and parking calls on an extension would create a stuck call. These have all been fixed!
Billing and license management
Some users reported errors for rounding and pay-as-you-go conversions, improper cost center alignment, and ACV currency display issues for billing. These have been fixed!
Admin portal
A few users reported issues with assigning regional admins to their offices, business-unit errors, and the inability to perform bulk office uploads. We’ve fixed this!
Messaging
Some users reported issues with sending scheduled messages, weekly summary emails not being delivered, and channel filters overlapping. These have all been fixed!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!