Add and Manage Multiple Offices
    • 04 Oct 2023
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    Add and Manage Multiple Offices

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    Article Summary

    To manage multiple offices within Dialpad, you need to become a Company Admin. If you signed up with G Suite or Office 365, your primary office admin automatically becomes a Company Admin. To add a new US office, go to Admin Settings on and select My Company. Then, click on Add New Office and follow the steps to name the office, add an admin, provide E911 location, and select a main line phone number. For international offices, reach out to Dialpad for assistance. The Company Settings page allows you to view and manage your company settings, including renaming your company and accessing office settings, team pages, and billing information. To assign a regional office admin, go to Company Settings, select Administrators, add the team member if necessary, make them a regional administrator, and choose the offices they will manage.

    Managing multiple offices within Dialpad will require you to become a Company Admin. For open sign-up accounts (meaning you signed up with Hotmail, Yahoo, etc.), have your primary office admin reach out to our support team to enable Company Admin status.

    If you've signed up with G Suite or Office 365, your primary office admin (meaning the first person who signed up for your account) automatically becomes a Company Admin.

    Let's take a look at adding and managing multiple offices.

    Who can use this feature
    Multiple offices are available to Ai Voice and Ai Sales users on Pro and Enterprise accounts.

    If you're an invoiced customer, please reach out to our Support Team to create multiple offices.

    Add a new US office

    To add a new US office to your account, head to your Admin Settings from 

    1. Select My Company from the drop-down menu in the upper left-hand corner
    2. Select Add New Office

    You'll be walked through creating a new office which includes sections to:

    • Name your office 
    • Add the office admin 
    • Add E911 location 
    • Select main line phone number
    • Enter payment information (credit card)
      • If on unified invoice billing, you'll skip this step
      • If not on unified invoice billing, you provide billing details

    Once your new office is created, you'll see it appear under the Offices section of your Company Settings.

    Clicking on an individual office will pull up your office settings, including areas to:


    Need to move users from one office to another? If you're on a Pro or Enterprise PlanCompany Admins can easily transfer users from one office to another. Read this Help Center article to learn how.

    Add an international office

    To add an international office, please reach out to support.

    Don't forget, you'll need to be the Company Admin in order to add an office. 

    Company settings

    To view your company settings, navigate to Admin Settings and select My Company from the drop-down menu.

    Each office listed in your company settings page has its own drop-down menu which gives you the ability to rename your company or jump to your office settings, team page, or billing.

    Add a regional office admin

    Assign a regional office admin when you need a specific administrator to manage more than one office at a time.

    To assign a company administrator as a regional office administrator, head to your Company Settings from 

    1. Select Administrators
    2. Add the team member if they're not already displayed
    3. Select Options
    4. Select Make Regional Administrator
    5. Click on Select Offices 
    6. Select the offices you want the team member to manage
    7. Select Save

    To change the offices that a regional administrator manages, simply navigate back to the Administrators section of your Company Settings.

    1. Select Change Offices next to the user's name
    2. Select the desired offices
    3. Select Save

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