Dialpad's desktop app and web portal are designed to be at the center of your business communications, and we're constantly rolling out product updates with new features, improvements, and bug fixes.
Note
To provide a seamless launch experience, Dialpad features are released gradually. You may see updates reflected in your Dialpad environment over the next few days.
Let's take a look at what's new from our most recent release on February 3, 2026.
Visit Dialpad What’s New for the latest product updates.
Be sure to update your desktop app or visit Dialpad's web portal to take advantage of our latest improvements.
Improvements
Integrations and calling workflows
We’ve improved the experience working with HubSpot calling, Powerdialer click-throughs, and Disposition List deep dives.
Contact Center and Coaching Hub
We’ve improved the user experience with Contact Center and Coaching Hub filters, leaderboard visuals, and campaign visuals.
Licensing
We’ve improved the licensing experience by enhancing license pool management, adding clearer messaging, and improving validation.
Critical bug fixes
Integrations
Some users reported that Salesforce CTI wasn’t showing the correct case population, was displaying incorrect avatars, and was experiencing issues with voicemail drop selection. Also, there were reports of problems with connectors to Zendesk and HubSpot. These have all been fixed!
Dashboard and Coaching Hub
A few users reported sorting issues, filters not being applied, widgets not loading, redirecting issues, and leaderboard sorting issues with the Live Dashboard and Coaching Hub. These are now fixed!
Calling and recording
Some users reported that voice workflow greeting messages wouldn’t play correctly, screen/recording playbacks didn’t work as expected, voicemails were delayed, and TTS (Text-to-speech) previews displayed errors. These have all been fixed!
Messaging
There were reports of scheduled messages not being editable or deletable, of bulk SMS messaging issues, of emojis missing from messages, and of digital channel linking issues. These have been fixed!
Agentic
A few users reported that connectors were disappearing, avatars were broken, voice bots were not connecting properly, and that credit deductions were not working. These are now fixed!
Billing
There were some reports about license overages, billing invoice label issues, missing discounts, and contract phasing issues. These have been fixed!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!