Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on December 18, 2025.
New
Scheduled messages
Draft and send messages on your schedule and let Dialpad send them at just the right moment, even across time zones, so conversations keep moving while you’re offline.
Guest email for accurate Salesforce logging
Admins can require guest participants to enter an email before joining a meeting, making Salesforce record matching more reliable.
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Core banking data directly into Dialpad
Dialpad now integrates with four major banking cores, giving agents real-time customer info in one place. They can match records, log calls automatically, and handle tasks like card holds or password resets without switching systems, so calls are faster and more accurate.
Improvements
Testing call queue failover
You can now easily test failover from your contact center, department, or mainline settings to ensure you stay connected during outages.
More time-off types in WFM
Clearer time-off tracking with new time-off categories, such as family and medical leave (FMLA), leave of absences, parental leave, and public holidays, helps keep schedules and reporting accurate.
Join a meeting improvement
Hosts can choose whether recording and transcription are on or off as they join the meeting.
Improved meeting controls in the Dialpad Meetings app
Adjust your mic and camera, test your audio, and choose your preferred options before entering the meeting.
Critical bug fixes
Outbound call bug
Some users reported that outbound calls switched to a desk phone were rejected when DND was turned on. This has been fixed!
Call recording greeting bug
A few users reported that the call recording greetingend played after the call connected. We've fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!