Dialpad's desktop app and web portal are designed to be at the center of your business communications, and we're always rolling out product updates with new features, improvements, and bug fixes.
Note
To provide a seamless launch experience, Dialpad features are released gradually. You may see updates reflected in your Dialpad environment over the next few days.
Let's take a look at what's new from our most recent release on April 13, 2026.
Visit Dialpad What’s New for the latest product updates.
Be sure to update your desktop app or visit Dialpad's web portal to take advantage of our latest improvements.
Improvements
Admin and billing
Admins can now control Auto-DND functionality at the Office level, and we’ve cleaned up validation messages to make them clearer.
Contact Centers and dashboards
We’ve enhanced the experience with more consistent filtering in dashboards, improved layouts, and enhanced usability in leaderboards.
Integrations
We improved the CTI refresh functionality and enhanced Zendesk logging.
Critical bug fixes
Admin
Some users reported OAuth validation errors and issues with data visibility. These have been fixed!
Analytics and dashboards
A few users reported that widgets weren’t displaying correctly, there were discrepancies with SLAs, and leaderboard sorting issues. We've fixed this.
Billing and licensing
There were reports of inconsistent licensing updates and billing dates, inaccurate invoices, and issues with licensing pool and credit handling. These have been fixed.
Calling and routing
Some users reported that call and transfer states were inconsistent, that devices and device firmware didn’t update in rare cases, that there were delays in call routing, and that E911 updates didn’t work as expected. These have been fixed!
Contact Center and Coaching Hub
A few users reported that scorecards, searches, filters, and workflow updates didn’t work as expected. We've fixed this.
Integrations
There were reports that the integrations for Zendesk, Salesforce, Shopify, and Teams weren’t working as expected. These have been fixed.
Messaging and digital
Some users reported that bulk SMS messaging and the message polishing feature didn’t work as expected, and that there were issues with exporting and downloading. This has been fixed!
Native and desktop app
A few users reported that keyboard input wasn’t always captured, the interface lagged, and they sometimes couldn’t log in properly. We've fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!