Set Do Not Disturb Mode
  • 18 Sep 2023
  • 2 Minutes to read
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Set Do Not Disturb Mode

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  • PDF

Article Summary

Set yourself to Do Not Disturb (DND) mode to prevent call and message notifications from coming through. When enabled, this setting applies to your personal line, and any Shared Lines you’re assigned to, but not to Contact Center lines. 

Let's take a closer look at how to enable or disable Do Not Disturb mode in Dialpad's desktop app. If you're looking to do so on a mobile device, visit our Help Center articles on iOS and Android.

Who Can Use This Feature
DND mode is available to Users on all Dialpad plans.

Turn on Do Not Disturb

DND mode can be enabled on an individual level (this is your Global DND), or on a Contact Center or Department level. 

Individual User

To set yourself to DND, navigate to your profile photo in the top-right corner and click on the image and toggle Do Not Disturb on.

Do Not Disturb defaults to remaining activated indefinitely, but select Set a Timer for it to turn off after a specific amount of time passes — 15 minutes, 1 hour, 2 hours, or 12 hours.

If a timer has been enabled, when you hover over your avatar, you'll see when DND expires. 


Operator / Agent (Shared Line)

When you enable DND on a Shared Line, you will be unavailable to receive calls as an Operator or Agent on that line. Simply navigate to the Shared Line and toggle Do Not Disturb on.

  • If you're a Contact Center Agent assigned to only one Contact Center, this also changes you from Available to Off Duty for that Contact Center. 
  • If you are assigned to multiple Contact Centers, when you set yourself to DND for one Call Center you will display as Available instead of Off-Duty. 

Keep in mind that if you only turned on Do Not Disturb mode for the Shared Line, you'll still be able to receive calls directly to your personal number in Dialpad.

As a Contact Center Agent, if you’ve enabled your Global DND, you will remain Available and will still receive calls to your assigned Contact Centers, unless you put yourself into Off Duty or toggle on DND for the specific Contact Centers that you don’t want to receive calls.

Turn off Do Not Disturb

DND can be turned off for an individual user, or on a shared line. Let's take a look at both. 

Individual User

There are two ways to disable your personal DND setting from the Dialpad app.

Method 1:

  1. Navigate to your profile photo in the top-right corner
  2. Click on the image
  3. Toggle Do Not Disturb off

Method 2:

  1. Slide the DND enabled Toggle off from the red banner at the top of the app.

Either method will disable Do Not Disturb immediately even if a timer was set.

If you're an Operator in a Department, you'll automatically become available to receive calls on that Shared Line again. If you're an Agent in a Call Center, you must also change your availability status from Off Duty to Available.

Operator / Agent (Shared Line)

When you disable DND for Shared Lines, you are available to receive calls on the Shared Line as an Operator or Agent. 

Simply slide the DND toggle off on the Shared Line.


If you're a Contact Center Agent, you must also change your availability status from “Off Duty” to “Available” for the Call Center. Turning off Do Not Disturb mode will not do this automatically.

Do Not Disturb on forwarding number or desk phone

If you're using a forwarding phone number (but didn't download the mobile apps) or are using a desk phone, you can still toggle on your DND status from anywhere:

  1. Call your personal Dialpad # from your forwarding phone or desk phone (which must be tied to your Dialpad account)
  2. Enter your User & VM PIN
  3. Select the option to toggle DND

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