Add a Forwarding Prompt
- 20 Oct 2023
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Add a Forwarding Prompt
- Updated on 20 Oct 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
If you have disabled inbound HD Calling on your mobile device, you can still have your Dialpad calls routed to your Dialpad Inbox using the Forwarding Prompt feature. With this feature enabled, when an incoming Dialpad call reaches your device's voicemail, Dialpad will play a "Press 1" prompt. Since your voicemail won't press 1, the call is then routed to your Dialpad voicemail instead of your personal voicemail. To turn on the forwarding prompt feature, go to Your Settings on Dialpad.com, navigate to Your Devices, select Advanced Settings, and check the box beside Answer Forwarded Calls. Keep in mind that in order to answer a call, you'll need to press 1.
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Is your mobile device picking up voicemails before Dialpad? If you've disabled inbound HD Calling, you can still have your Dialpad calls routed to your Dialpad Inbox by using our Forwarding Prompt feature.
When a forwarding prompt is enabled, and an incoming Dialpad call reaches your device's voicemail, Dialpad will play a "Press 1" prompt.
Your voicemail won't press 1, so the call is routed to your Dialpad voicemail instead of your personal voicemail.
Let's dive into the details.
Who can use this feature
Forwarding prompts are available to all Dialpad users.
Turn on the forwarding prompt
To turn on our forwarding prompt feature, head to Your Settings from Dialpad.com
- Navigate to Your Devices
- Select Advanced Settings
- Check the box beside Answer Forwarded Calls
- Select Save Changes
That's it!
Keep in mind that in order to answer a call, you'll need to Press 1.
Tip:
Did you know you can adjust the number of rings your caller hears?
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