Add a Forwarding Prompt
    • 13 Dec 2024
    • 1 Minute to read
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    Add a Forwarding Prompt

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    Article summary

    Is your mobile device picking up voicemails before Dialpad? If you've disabled inbound HD Calling, you can still have your Dialpad calls routed to your Dialpad Inbox by using our Forwarding Prompt feature. 

    When a forwarding prompt is enabled, and an incoming Dialpad call reaches your device's voicemail, Dialpad will play a "Press 1" prompt. 

    Your voicemail won't press 1, so the call is routed to your Dialpad voicemail instead of your personal voicemail. 

    Let's dive into the details. 

    Who can use this
    Forwarding prompts are available to all Dialpad users.

    Turn on the forwarding prompt

    To turn on our forwarding prompt feature, head to Your Settings  from  Dialpad.com 

    1. Navigate to Your Devices 
    2. Select Advanced Settings 
    3. Check the box beside Answer Forwarded Calls
    4. Select Save Changes

    That's it! 

    Keep in mind that in order to answer a call, you'll need to Press 1.

    Tip

    Did you know you can adjust the number of rings your caller hears?



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