Set a Custom Ring Duration

Add more flexibility to your call routing options. With a custom ring duration, you get to decide how long a user line, Main Line, Department, room phone, or Contact Center rings before routing your call to another destination. 

Let's take a closer look at how custom ring durations work and how to set them for each of the available lines. 

How it Works

Adding a custom ring duration will:

• Adjust the ring duration (between 10 seconds and 45 seconds)
• Filter callers to a secondary routing option once the duration is reached

The default ring duration for a user, Main Line, Department, or Contact Center is 30 seconds. The default ring duration for a room phone is 45 seconds. 

A few other things to keep in mind:

• Custom ring durations apply to all inbound calls
• Custom ring duration applies to all of a user's endpoints (desktop/cell/desk phone)

User Lines

To set a custom ring duration for your personal line, follow these steps:

1. Navigate to Dialpad.com >Your Settings > Call Handling & Voicemail > Show Advanced Options
2. Select your ring duration (default is 30 seconds)
3. Select the call routing option when max. duration is met
   
   

Advanced Missed Call Routing

When your max. ring duration is met, you can decide how you'd like your calls routed. Your choices include:

• Your personal voicemail
• To a message (no voicemail)
• Another contact (enter their name to search)
• A Department

Main Line

To set a custom ring duration for your Main Line, have your Dialpad Admin follow these steps:

1. Navigate to Dialpad.com > Admin Settings > Main Line > Business Hours & Call Handling
2. Select the Main Line ring duration (default is 30 seconds)
   

Make sure to keep the following in mind:

• Custom ring durations apply to both Open & Closed Hours Routing
• Custom ring durations only appear when Operators is your first call handling option

Departments

To set a custom ring duration for your Department, have your Department Admin follow these steps:

1. Navigate to Dialpad.com > Admin Settings > Departments > Business Hours & Call Handling
2. Select the Department ring duration (default is 30 seconds)
   

Make sure to keep the following in mind:

• Custom ring durations apply to both Open & Closed Hours Routing
• Custom ring durations only appear when Operators is your first call handling option

Room Phones

To set a custom ring duration for your room phone, have your Company/Office Admin follow these steps:

1. Navigate to Dialpad.com > Admin Settings > Office > Deskphones > Room Phones > Edit
2. Select the room phone ring duration (default is 45 seconds)
3. Select the call routing option when max. duration is met
   

Advanced Missed Call Routing

When the max. ring duration is met, decide how calls should be routed. Your choices include:

• Forward call to a contact (enter their name to search)
• To a Department
• Play a message (default message)

Call Centers

To set a custom ring duration for your Call Centers, have your Contact Center Admin follow these steps:

1. Navigate to Dialpad.com > Admin Settings > Call Centers > Business Hours & Call Handling
2. Set the Contact Center ring duration (default is 30 seconds)
   

 Once the ring duration is met, your callers will be routed back to the Hold Center.  

Have more questions? Check out our FAQ.