Manage Your Dialpad Devices

  • Last updated on Jan 31, 2025
  • Published on Jun 2, 2023
  • 1 minute(s) read

Easily manage all your Dialpad devices from a single web browser tab. See which devices you're currently logged in to, and designate the devices that should ring.

Let's take a look at managing your devices in Dialpad.

View devices

To view your Dialpad devices, head to Your Settings and select Your Devices. 

Settings page displaying connected devices for receiving calls in Dialpad application.

Here, you'll see a list of your connected devices, with their forwarding number and details on when it was last connected.

You'll also see options to remotely delete the device, or log out.

If your admin has already added a desk phone to your account, it will appear here.

Add a desk phone

To add a new desk phone, head to to Your Settings.

  1. Navigate to Your Devices 

  2. Select Add New
    Settings page showing options to add devices and manage call handling features.

  3. Select Add a desk phone

  4. Select the desk phone type

  5. Follow the prompts for your model to set up the supported desk phone

Add a forwarding number

Setting up a forwarding number makes it ring together with your personal Dialpad number whenever you get an incoming call.

To add a forwarding number, head to Your Settings. 

  1. Navigate to Your Devices 

  2. Select Add new
    Settings page showing options to add devices and forwarding numbers for calls.

  3. Select Add a forwarding number

  4. Enter the forwarding number

  5. Select Verify

Dialpad will call the number — answer the call and press '1' to verify. 

Notes

You can have up to 5 forwarding numbers added to your account. 

You can have more than 5 devices as long as they don't each have a number tied to them. 

Advanced device settings

In the Advanced Settings section, you can customize the forwarding behavior, caller ID, and SMS forwarding. 

To customize the forwarding behavior, head to Your Settings.

  1. Navigate to Your Devices 
    Settings page showing call handling options and device connection details.

  2. Select Advanced Settings
    Settings for call handling, voicemail, and SMS forwarding in Dialpad application.

From the pop-up menu that appears in your sidebar, easily make changes to your caller ID, call forwarding prompt and more. 

Don’t forget to select Save Changes!

Incoming caller ID

To help distinguish personal calls from Dialpad calls, choose the caller ID you want to see when receiving an inbound call to a forwarding number, e.g. Dialpad calls forwarded to your mobile phone.

Inbound caller ID settings only apply if you're using your carrier to receive inbound calls.

Answer forwarded calls

Include a verification prompt to press '1' for forwarded calls; this ensures that calls end up in Dialpad and not in your mobile phone's voicemail service.

SMS forwarding

Add a forwarding number to enable SMS forwarding to your mobile numbers whenever you receive messages in Dialpad.


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