Supported User and Room Phones

Dialpad provides configuration and provisioning support for many popular phones and room devices. If you're looking for instructions on setting up a user’s desk phone or conference room phone, check out these articles on setting up a user desk phone or setting up a room phone.

Let's dive into the details.

Difference between room and user phones

Room phones are perfect for shared company spaces such as conference rooms, reception areas, or phone booths. They are not associated with a user account and do not have voicemail capabilities.

User phones are desktop phones assigned to a team member. When their Dialpad number is called, that user's desk phone will ring.

Supported devices

Dialpad is compatible with a variety of devices, each offering different features. We prioritize platform compatibility over strict versioning.

Note

We perform extensive quality assurance testing for all supported devices, but we do not test every firmware version. The recommended firmware is the version already installed on your phone. Unless you are experiencing an issue that a specific update can resolve, we do not suggest changing it. While a specific version is rarely a prerequisite for eligibility, Dialpad Support may recommend an update as a primary troubleshooting step to address performance issues or known bugs. If you experience any issues or have questions about firmware versions, please contact our Customer Care Team.

Firmware guidelines

To ensure service stability and security, Dialpad automatically applies a minimum functional firmware version upon device activation. Our system respects newer software and will not downgrade a device if it is already running a version more recent than our minimum requirement. Additionally, Dialpad periodically pushes firmware updates to maintain security and provide access to the latest features.

Desk phones 

Select the manufacturer name below to view the list of compatible desk phones and their supported features.

Note

All phone models listed here can also be set up as Room phones.

Room phones

Select the manufacturer name below to view the list of compatible room phones and their supported features.

Note

The phone models listed in Desk phones can also be set up as a room phone. These phones require individual room phone licenses and would not have any voicemail capabilities.

ATAs

Select the manufacturer name below to view the list of compatible ATAs and their supported features.

Wireless and DECT devices

Select the manufacturer name below to view the list of compatible wireless and DECT devices and their supported features.

Sidecars

Expansion modules, also known as sidecars, are phone accessories that can be attached to a desk phone for advanced call-handling capabilities.

Select the manufacturer name below to view the list of compatible sidecar devices and their supported features.

Tip

You can connect multiple sidecars to your desk phone, starting with sequence number 1.

Notes

Ensure the sidecar is installed ahead of registering the desk phone to a user or room phone.

If a sidecar is moved, its line key functions will adjust according to its new position.

Generic SIP registration 

Dialpad will provide SIP credentials that can be used with many different generic SIP devices.

Dialpad is only responsible for validating that the registration credentials are still valid. Support for firmware or other functionality on the generic device must come from the device manufacturer.

This solution is often used for IP based door bells, paging solutions (such as Algo) and others.

Note

Generic SIP devices don’t support E911 or international calling.

Activation

When phones are purchased from Dialpad, they come out of the box ready to be activated with Dialpad.

If a supported phone was purchased elsewhere, it can still be used with Dialpad, but additional setup steps might be required.

Be sure to read our Help Center articles for more information on Poly Obi or Yealink phones.

Tracking adoption

Office admins can track the adoption of company-issued devices like laptops, mobile, or desk phones straight from their Dialpad analytics.

Apply your filters and navigate to Calling Habits. Here, you'll see a breakdown of device usage.

You’ll also see a breakdown of device usage in your weekly analytics reported automatically sent to office admins.