Provision VVX 250, 350 & 450 Obi Edition Devices to Dialpad

Before starting the provisioning process, a simple Factory Reset (also known as a hard reset) is recommended to ensure any previous configuration does not interfere with your Dialpad service. Don’t worry, it won’t remove the device’s operating system, it will just set everything back to its original settings. 

To reset your Poly Obi Edition device from a browser:

Open a browser to display the Poly Obi-Edition phone’s web interface

1. Navigate to System Management

2. Navigate to Device Update

   

3. Navigate to Reset Configuration at the bottom of the page

4. Select Reset then OK to confirm the operation

To reset your Poly Obi Edition device from the phone:

1. Press the Home button

2. Use the directional arrows to highlight Settings 

3. Press the center Ok button

4. Press the softkey marked Factory Reset

5. Enter the Admin Password for the device

   

Provision to Dialpad

If your Device is confirmed to be an Obi-revision model and has Obi FW already, setup is accomplished by accessing the Local IP and configuring the phone’s settings on the web server on that IP.

1. With the device on, press the Home button and access Settings

   • Record the IP address

2. Access the IP address in a new browser tab using HTTP

   Note

   To enable HTTPS as the default port, contact Customer Care.

3. Navigate to System Management 

4. Select Auto Provisioning

   

5. Under Auto Provisioning, the ITSP Provisioning section must be manually configured
   

   • Uncheck the boxes beside Method, Interval, and ConfigURL

   • Set Method to: System Start

   • Set Interval to: 0 (zero)

   • Set ConfigURL to: https://prov.dialpad.com/ (the terminating backslash is required)

6. Select Submit

Frequently asked questions

My phone rebooted multiple times, is this okay?

Yes. A successful result will see the phone reboot several times, possibly update firmware, and then show Dialpad Activate on line 1 in the top left of the screen.  

What if I don't see Dialpad Activate?

If you don't see Dialpad Activate, be sure to review this Help Center article.

How long does provisioning take?

If a firmware change is required, this can require 8-10 minutes to complete, otherwise, a normal provisioning can be done in roughly 2-3 minutes.  

Can I change the deskphone admin password?

No, the deskphone admin password cannot be changed.