Set Up a User Desk Phone

Before adding a desk phone, make sure the phone is powered and connected to the internet.

If you'd like to give your team member's the ability to set up their own phones, just navigate to Dialpad.com > Office > Office Settings > Office-Wide Settings > Deskphones.

Your team members will see the option to provision their own device under Dialpad.com > Your Connected Devices.

Obi1000 Series

Admins can set up an Obi1000 series phone whether it was purchased through Dialpad or a third-party right from the web portal. Here's how:

  1. Admin Settings > Office > Deskphones > Add a User Phone > Obi1000 Series Phone
  2. Name the phone and enter the name of your team member 
  3. Select either Purchased from Dialpad or Purchased from 3rd party
  4. Pick up the handset, dial the number displayed, and enter activation code

Once you enter the activation code, you'll hear a message confirming your phone is ready and connected to the account.

Obi300

Admins can set up an Obi300 series phone whether it was purchased through Dialpad or a third-party right from the web portal. Here's how:

  1. Admin Settings > Office > Deskphones > Add a User Phone > Obi300 + your current phone
  2. Name the phone and enter the name of your team member 
  3. Select either Purchased from Dialpad or Purchased from 3rd party
  4. Pick up the handset, dial the number displayed, and enter activation code

Polycom

Some restrictions apply with Polycom devices. 

Admins can set up a Polycom phone whether it was purchased through Dialpad or a third-party right from the web portal. The steps will be slightly different, so let's take a look a closer look at each. 

Purchased from Dialpad 

  1. Admin Settings > Office > Deskphones > Add a User Phone > Polycom Phone 
  2. Name the phone and enter the name of the team member 
  3. Select Purchased from Dialpad
  4. Pick up the handset, dial in the activation code, and hang up

Once you enter the activation code, you'll hear a message confirming the phone is ready and connected to the account.

Purchased from Third Party 

  1. Admin Settings > Office > Deskphones > Add a User Phone > Polycom Phone
  2. Name the phone and enter your name
  3. On your Polycom, navigate to Menu>Status>Network>TCP/IP Parameters
  4. Copy the IP address from your Polycom into a new web browser
  5. Enter the Admin password displayed on the pop-up
  6. Navigate to Settings>Provisioning Server

polycom_1_EN.png

On the Provisioning Server website, enter the following information:

  1. Change Server Type to HTTPS
  2. Paste the link provided from the Dialpad pop up into Server Address
  3. Remove Server User and Password Information
  4. Change Boot Server to Static
  5. Click Save to have your changes take effect

Polycom_2_EN.png

Once you click save, you should be ready to start using your Polycom as a Dialpad phone.