Supported User and Room Phones
    • 01 Nov 2024
    • 3 Minutes to read
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    Supported User and Room Phones

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    Article summary

    Dialpad offers configuration and provisioning support for various phones and room devices. Instructions for setting up users with deskphones or conference room phones can be found on their website. The article discusses supported sound devices and headsets for Dialpad's desktop or browser app. Phones purchased from Dialpad are ready for activation, while those bought elsewhere may require additional setup. The company supports Obihai, Polycom, and Yealink IP desk and room phones, as well as other devices with reasonable effort. Generic SIP registration is available for various SIP devices, with Dialpad providing credentials. Office admins can track device adoption through the Calling Habits section. Weekly analytics are automatically sent to admins for device usage breakdown.

    Dialpad provides configuration and provisioning support for many popular phones and room devices. If you are looking for instructions on how to set up a user with a deskphone or conference room phone please visit ourset up a user desk phone or set up a room phone articles.

    This article goes over sound devices and headsets that are supported with Dialpad’s desktop or browser app.

    Let's dive into the details. 

    Activation 

    When phones are purchased from Dialpad, they come out of the box ready to be activated with Dialpad. 

    If a supported phone was purchased elsewhere, it can still be used with Dialpad, but additional setup steps might be required. 

    Be sure to read our Help Center articles for more information on Poly Obi or Yealink phones.

    Best support phones

    Dialpad supports the following Obihai, Polycom, and Yealink IP desk and room phones.

    Note 
    Dialpad runs extensive quality assurance testing for all of our supported devices. If you're experiencing any issues, or have questions regarding firmware versions, please reach out to our Customer Support Team

    Desk phones 

    Manufacturer Models Features 
    Poly — OBi Edition 
    • VVX 250, 350, 450
    • Provisioning
    • Secure
    • Line key configuration:
      • Speed dials
      • BLF
      • Group lines
    • 1-Touch transfer:
      • Blind
    • DND (presence)
    • 3-way conference
    • Group paging
    • Guest login
    • Executive Assistant
    • Contact Center availability toggle
    • Call parking 
    • Call record toggle
    • Custom background
    Yealink
    • T33G
    • T34W, T44W,T53W, T54W, T57W,T58W
    • T42U, T43U, T46U, T48U
    • T53
    • Provisioning
    • Secure
    • Line key configuration:
      • Speed dials
      • BLF
      • Group lines
    • 1-Touch transfer:
      • Blind
      • Warm
      • New Call
      • Select
    • Multi-Line Department
    • DND (presence)
    • 3-way conference
    • Group Paging
    • Guest Login
    • Executive-Assistant w. BLF
    • Custom screen background image
    • Sidecar:
      • EXP43, EXP50


    Conference phones

    ManufacturerModelsFeatures
    Poly
    • Trio 8300, 8500, 8800
    • Trio C60
    • Provisioning
    • Secure
    • Basic calling features
    • 3-way conference 

    Cordless DECT solutions

    ManufacturerModelsFeatures
    Yealink (Base Station)
    • W60B
    • W70B

    These base stations are compatible with any supported Yealink handset.

    • Provisioning
    • Secure
    • Basic call features
    • DND (presence)

    ATAs

    ManufacturerModels Features
    Grandstream
    • HT812, HT814, HT818
    • Provisioning
    • Secure
    • Basic call features
    • T.38 Fax
    • Call Waiting*
    • Department Call Waiting*

    *with Flash / Hook

    Other phones

    The following devices are supported with reasonable effort. 

    These devices are older and may not be sold, or even have continued firmware support from the manufacturer. While Dialpad can configure and provision devices in this list, the level of support and feature availability we can offer is more limited than the list of devices in the table above.

    Note 
    Dialpad runs extensive quality assurance testing for all of our supported devices. If you're experiencing any issues, or have questions regarding firmware versions, please reach out to our Customer Support Team

    Deskphones and conference phones

    ManufacturerModelFeatures
    Poly VVX (UCS)
    • VVX 150, 201, 301, 311, 401, 411, 501, 601
    • Provisioning
    • Secure
    • Basic call features
    • Line key configuration:
      • Speed Dial
    • DND (local presence)
    • Call forwarding
    • Group paging
    • Guest login


    Poly SoundStation
    • SoundStation 5000
    • SoundStation 6000, 7000
    • Provisioning
    • Secure
    • Basic call features
    Poly Edge E Series
    • Edge E100, E220, E300, E320, E350, E400, E450, E500, E550
    Cisco
    • 6800, 7800, and 8800 Series MPP Phones
    • 6821, 6841, 6851, 6861, 7811, 7821, 7841, 7861, 8811, 8821, 8841, 8845, 8851, 8861, 8865
    Dialpad can only support Cisco phones that are already running on the Multi Party Platform (MPP) firmware.
    Mitel 
    • 6905, 6910, 6915, 6920w, 6930w, 6940w, 6970
    • Provisioning
    • Secure
    • Basic call features
    • DND (local presence)


    Conference phones

    ManufacturerModelFeatures
    Poly
    • SoundStation 5000
    • SoundStation 6000, 7000
    • Provisioning
    • Secure

    Cordless DECT solutions

    ManufacturerModelFeatures
    Poly
    • Rove B1, B2 and Rove 20, 30, 40
    • Provisioning
    • Secure
    • Basic call features
    Poly
    • Rove B1, B2
    • Provisioning 
    • Secure
    • Basic call features 
    • DND (local presence)

    ATAs

    ManufacturerModelFeatures
    Poly
    • 402
    • Provisioning
    • Secure
    • Fax & voice
    • Basic call features
    • T.38 fax

    Expansion modules (sidecar)

    Expansion modules, also known as sidecars, are phone accessories that can be attached to a desk phone for advanced call-handling capabilities.

    Tip 
    You can connect multiple sidecars to your desk phone, starting with sequence number 1. 


    ManufacturerSupported sidecar and desk phone modelsAvailable line key features
    Yealink
    • EXP43
      • T43U/T46U/T48U IP phone
    • EXP50
      • T5 IP phone

    • --- Clear --- 
    • Speed dial/BLF
    • Set Locally
    • Department/Contact Center Line

    Visit this Help Center article for details on line key configuration.

    Poly
    • EM50
      • VVX450
    • Speed dial/BLF
    Notes

    Ensure the sidecar is installed ahead of registering the desk phone to a user or room phone.

    If a sidecar is moved, its line key functions will adjust according to its new position.

    Generic SIP registration 

    Dialpad will provide SIP credentials that can be used with many different generic SIP devices. 

    Dialpad is only responsible for validating that the registration credentials are still valid. Support for firmware or other functionality on the generic device must come from the device manufacturer. 

    This solution is often used for IP based door bells, paging solutions (such as Algo) and others.

    Tracking adoption

    Office admins can track the adoption of company-issued devices like laptops, mobile, or desk phones straight from their Dialpad analytics.

    Apply your filters and navigate to Calling Habits. Here, you'll see a breakdown of device usage. 

    You’ll also see a breakdown of device usage in your weekly analytics reported automatically sent to office admins.



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