Supported User and Room Phones

Dialpad provides configuration and provisioning support for many popular phones and room devices. If you are looking for instructions on how to set up a user with a deskphone or conference room phone please visit ourset up a user desk phone or set up a room phone articles.

This article goes over sound devices and headsets that are supported with Dialpad’s desktop or browser app.

Let's dive into the details. 

Activation 

When phones are purchased from Dialpad, they come out of the box ready to be activated with Dialpad. 

If a supported phone was purchased elsewhere, it can still be used with Dialpad, but additional setup steps might be required. 

Be sure to read our Help Center articles for more information on Poly Obi or Yealink phones.

Best support phones

Dialpad supports the following Obihai, Polycom, and Yealink IP desk and room phones.

Desk phones 

Conference phones

Cordless DECT solutions

ATAs

Other phones

The following devices are supported with reasonable effort. 

These devices are older and may not be sold, or even have continued firmware support from the manufacturer. While Dialpad can configure and provision devices in this list, the level of support and feature availability we can offer is more limited than the list of devices in the table above.

Deskphones and conference phones

Conference phones

Cordless DECT solutions

ATAs

Expansion modules (sidecar)

Expansion modules, also known as sidecars, are phone accessories that can be attached to a desk phone for advanced call-handling capabilities.

Generic SIP registration 

Dialpad will provide SIP credentials that can be used with many different generic SIP devices. 

Dialpad is only responsible for validating that the registration credentials are still valid. Support for firmware or other functionality on the generic device must come from the device manufacturer. 

This solution is often used for IP based door bells, paging solutions (such as Algo) and others.

Tracking adoption

Office admins can track the adoption of company-issued devices like laptops, mobile, or desk phones straight from their Dialpad analytics.

Apply your filters and navigate to Calling Habits. Here, you'll see a breakdown of device usage. 

You’ll also see a breakdown of device usage in your weekly analytics reported automatically sent to office admins.