Before starting the provisioning process, a simple Factory Reset (also known as a hard reset) is recommended to ensure any previous configuration does not interfere with your Dialpad service. Don’t worry, it won’t remove the device’s operating system, it will just set everything back to its original settings.
To reset your Poly Obi Edition device from a browser:
Open a browser to display the Poly Obi-Edition phone’s web interface
Navigate to System Management
Navigate to Device Update
Navigate to Reset Configuration at the bottom of the page
Select Reset then OK to confirm the operation
To reset your Poly Obi Edition device from the phone:
Press the Home button
Use the directional arrows to highlight Settings
Press the center Ok button
Press the softkey marked Factory Reset
Enter the Admin Password for the device
Provision to Dialpad
If your Device is confirmed to be an Obi-revision model and has Obi FW already, setup is accomplished by accessing the Local IP and configuring the phone’s settings on the web server on that IP.
With the device on, press the Home button and access Settings
Record the IP address
Access the IP address in a new browser tab using HTTP
Note
To enable HTTPS as the default port, contact Customer Care.
Navigate to System Management
Select Auto Provisioning
Under Auto Provisioning, the ITSP Provisioning section must be manually configured
Uncheck the boxes beside Method, Interval, and ConfigURL
Set Method to: System Start
Set Interval to: 0 (zero)
Set ConfigURL to: https://prov.dialpad.com/ (the terminating backslash is required)
Select Submit
Frequently asked questions
My phone rebooted multiple times, is this okay?
Yes. A successful result will see the phone reboot several times, possibly update firmware, and then show Dialpad Activate on line 1 in the top left of the screen.
What if I don't see Dialpad Activate?
If you don't see Dialpad Activate, be sure to review this Help Center article.
How long does provisioning take?
If a firmware change is required, this can require 8-10 minutes to complete, otherwise, a normal provisioning can be done in roughly 2-3 minutes.
Can I change the deskphone admin password?
No, the deskphone admin password cannot be changed.