Desk Phone Doesn’t Display Dialpad Activate

Provisioning third-party devices can be tricky, and sometimes you won't see 'Dialpad Activate' appear. 

Don't worry, this is a simple fix, and we're here to help guide you through it.

Each manufacturer has a unique process, so be sure to follow the steps for your device. 

Access deskphone admin password

Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

To access the deskphone admin password, navigate to Dialpad Admin Portal.

1. Select My Company

2. Select Deskphone Settings
   

3. Navigate to Deskphone Admin Password

4. Select the eye icon to see the password

Then, log in to the deskphone's web interface using "admin" as your username and your assigned deskphone admin password.

Note

For unassigned Dialpad provisioned devices use the default deskphone password: 3425723, which spells "Dialpad" on a phone keypad.

Polycom VVX UCS phones

Before provisioning any third-party devices, it’s a good idea to do a factory reset. This will reset everything to its original settings, like when you first got it.

To factory reset your device:

1.  Log into the web interface of the phone with the deskphone admin credentials

2. Enter https://IP_Address_of_your_Polycom in a web browser

3. Select Utilities

4. Navigate to Phone Backup and Restore

5. Select Global Settings 

6. Select Restore

Then, go to Settings on the web interface of your device to setup the device configuration.

1. Navigate to Provisioning Server

2. Select HTTPS for Server Type

3. Enter https://prov.dialpad.com/ in the Server Address field

4. Keep Server User and Password blank

5. Select Static for Boot Server
   

   

6. Save your changes

Thats it! The device will restart and display Dialpad Activate on the screen. 

Tip

The desk phone will update its firmware upon activation, once the registration is complete.

Poly Obi edition phones

Before provisioning any third-party devices, it’s a good idea to do a factory reset. This will reset everything to its original settings, like when you first got it.

With Poly Obi edition devices, you can do a factory reset from the device, or the browser. Let's go over each method. 

Factory reset from the device

1. Press the Home button

2. Navigate to Settings

3. Select Factory Reset 

4. Enter the deskphone admin credentials

5. Select Login 

6. Select OK

Factory reset from a browser

To do a factory reset from a browser, you'll first need to locate the IP address of your device.

To locate the IP address, press the Home button, then select Settings. 

The IP address will be displayed under Network.

Next, enter the IP address in a web browser.

1. Enter the deskphone admin username and password

2. Select System Management

3. Select Device Update

4. Navigate to Reset Configuration

5. Select Reset
   

Next, to bring your device into a Dialpad Activate state, provision your Obi device by navigating to Home/Settings on the phone.

1. Locate the IP address displayed under Network

2. Type the IP address in the browser and press Enter (without https://)

3. Enter the deskphone admin credentials

4. Navigate to Home > System Management > Auto Provisioning

5. Navigate to ITSP Provisioning

6. Enter https://prov.dialpad.com/ in the ConfigURL
   

7. Select Submit

The phone will restart several times and will then display Dialpad Activate.

Yealink phones

Before provisioning any third-party devices, it’s a good idea to do a factory reset. This will reset everything to its original settings, like when you first got it.

Factory resets can be done from the device, or from the browser. 

Factory reset from the device

To factory reset the phone from the device itself:

1. Press and hold the OK button for 10 seconds

Factory reset from the browser

To factory reset the phone from the browser:

1. Enter the IP address in a web browser

2. Enter the deskphone admin credentials

3. Navigate to Settings

4. Select Upgrade

5. Select Reset to Factory

Next, you’ll need the phone's IP address.

1. From the device, navigate to Menu, then select Status — the IP address is displayed beside the IPV4.

2. Enter the IP address in a web browser

3. Enter the deskphone admin credentials

4. Navigate to Settings

5. Select Auto Provision

6. Enter https://prov.dialpad.com/ in the Server URL

7. Select Confirm

8. Select Auto Provision Now
   

That's it! The phone will reboot and display Dialpad Activate.

Frequently asked question

Can I change the deskphone admin password?

No, the deskphone admin password cannot be changed.