Provisioning third-party devices can be tricky, and sometimes you won't see 'Dialpad Activate' appear.
Don't worry, this is a simple fix, and we're here to help guide you through it.
Each manufacturer has a unique process, so be sure to follow the steps for your device.
Access deskphone admin password
Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.
To access the deskphone admin password, navigate to Dialpad Admin Portal.
Select My Company
Select Deskphone Settings
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Navigate to Deskphone Admin Password
Select the eye icon to see the password
Then, log in to the deskphone's web interface using "admin" as your username and your assigned deskphone admin password.
Note
For unassigned Dialpad provisioned devices use the default deskphone password: 3425723, which spells "Dialpad" on a phone keypad.
Polycom VVX UCS phones
Before provisioning any third-party devices, it’s a good idea to do a factory reset. This will reset everything to its original settings, like when you first got it.
To factory reset your device:
Log into the web interface of the phone with the deskphone admin credentials
Enter https://IP_Address_of_your_Polycom in a web browser
Select Utilities
Navigate to Phone Backup and Restore
Select Global Settings
Select Restore
Then, go to Settings on the web interface of your device to setup the device configuration.
Navigate to Provisioning Server
Select HTTPS for Server Type
Enter https://prov.dialpad.com/ in the Server Address field
Keep Server User and Password blank
Select Static for Boot Server
Save your changes
Thats it! The device will restart and display Dialpad Activate on the screen.
Tip
The desk phone will update its firmware upon activation, once the registration is complete.
Poly Obi edition phones
Before provisioning any third-party devices, it’s a good idea to do a factory reset. This will reset everything to its original settings, like when you first got it.
With Poly Obi edition devices, you can do a factory reset from the device, or the browser. Let's go over each method.
Factory reset from the device
Press the Home button
Navigate to Settings
Select Factory Reset
Enter the deskphone admin credentials
Select Login
Select OK
Factory reset from a browser
To do a factory reset from a browser, you'll first need to locate the IP address of your device.
To locate the IP address, press the Home button, then select Settings.
The IP address will be displayed under Network.
Next, enter the IP address in a web browser.
Enter the deskphone admin username and password
Select System Management
Select Device Update
Navigate to Reset Configuration
Select Reset
Next, to bring your device into a Dialpad Activate state, provision your Obi device by navigating to Home/Settings on the phone.
Locate the IP address displayed under Network
Type the IP address in the browser and press Enter (without https://)
Enter the deskphone admin credentials
Navigate to Home > System Management > Auto Provisioning
Navigate to ITSP Provisioning
Enter https://prov.dialpad.com/ in the ConfigURL
Select Submit
The phone will restart several times and will then display Dialpad Activate.
Yealink phones
Before provisioning any third-party devices, it’s a good idea to do a factory reset. This will reset everything to its original settings, like when you first got it.
Factory resets can be done from the device, or from the browser.
Factory reset from the device
To factory reset the phone from the device itself:
Press and hold the OK button for 10 seconds
Factory reset from the browser
To factory reset the phone from the browser:
Enter the IP address in a web browser
Enter the deskphone admin credentials
Navigate to Settings
Select Upgrade
Select Reset to Factory
Next, you’ll need the phone's IP address.
From the device, navigate to Menu, then select Status — the IP address is displayed beside the IPV4.
Enter the IP address in a web browser
Enter the deskphone admin credentials
Navigate to Settings
Select Auto Provision
Enter https://prov.dialpad.com/ in the Server URL
Select Confirm
Select Auto Provision Now
That's it! The phone will reboot and display Dialpad Activate.
What about Cisco, ATA, and DECT devices?
Cisco, ATA, and DECT devices do not display Dialpad Activate (even when they are ready to be activated), so you don't have to worry about troubleshooting this specific issue.
Frequently asked question
Can I change the deskphone admin password?
No, the deskphone admin password cannot be changed.