Dialpad's desktop app and web portal are designed to be at the center of your business communications, and we're always rolling out product updates with new features, improvements, and bug fixes.
Note
To provide a seamless launch experience, Dialpad features are released gradually. You may see updates reflected in your Dialpad environment over the next few days.
Let's take a look at what's new from our most recent release on March 4, 2026.
Visit Dialpad What’s New for the latest product updates.
Be sure to update your desktop app or visit Dialpad's web portal to take advantage of our latest improvements.
Improvements
Calling and routing
We’ve improved the experience with transferring external contacts, enhanced the auto-DND feature, and improved Caller ID handling.
Integrations
The experience with HubSpot calling confirmation feedback has been improved, and we have enhanced the behavior of MS Dynamics banners.
Coaching Teams
Now, when viewing the Company page, the Department/Contact Center/Coaching Teams are clearly displayed.
Billing
The experience with billing details has improved with better grouping and reduced scrolling, and we have moved hardware pricing to its own dedicated page.
Devices
You can now search for room phones by name!
Critical bug fixes
Analytics and dashboards
Some users reported that leaderboard sorting didn’t work as expected, that SLA percentages weren’t properly calculated, and that aggregate values and Queue Health weren’t properly calculated. These have been fixed!
Contact Center and scorecards
A few users reported that incorrect grades were displayed, that digital session badges weren’t displayed clearly, and that access to grade breakdowns was limited. We've fixed this.
Integrations
There were reports of Salesforce inconsistencies when saving information, the Zendesk back button didn’t always work properly, and connection issues with MS Dynamics. These have been fixed!
Calling and routing
Some users reported issues with their caller IDs not being displayed correctly, the transfer node didn’t work as expected, and the hold/transfer options were not very responsive. We’ve fixed all of these.
Messaging
A few users reported that MMS links were missing from exports, and muted channels would sometimes still display notifications. These have been fixed.
Billing and licensing
There were reports of licenses not being allocated properly, inconsistent timestamps, and missing fee products. We’ve fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!