Dialpad provides configuration and provisioning support for many popular phones and room devices. If you're looking for instructions on setting up a user’s desk phone or conference room phone, check out these articles on setting up a user desk phone or setting up a room phone.
Let's dive into the details.
Difference between room and user phones
Room phones are perfect for shared company spaces such as conference rooms, reception areas, or phone booths. They are not associated with a user account.
User phones are desktop phones assigned to a team member. When their Dialpad number is called, that user's desk phone will ring.
Supported devices
Dialpad is compatible with a variety of devices, each offering different features. We prioritize platform compatibility over strict versioning.
Note
We perform extensive quality assurance testing for all supported devices, but we do not test every firmware version. The recommended firmware is the version already installed on your phone. Unless you are experiencing an issue that a specific update can resolve, we do not suggest changing it. While a specific version is rarely a prerequisite for eligibility, Dialpad Support may recommend an update as a primary troubleshooting step to address performance issues or known bugs. If you experience any issues or have questions about firmware versions, please contact our Customer Care Team.
Firmware guidelines
To ensure service stability and security, Dialpad automatically applies a minimum functional firmware version upon device activation. Our system respects newer software and will not downgrade a device if it is already running a version more recent than our minimum requirement. Additionally, Dialpad periodically pushes firmware updates to maintain security and provide access to the latest features.
Desk phones
Select the manufacturer name below to view the list of compatible desk phones and their supported features.
Poly — OBi Edition
Models | Features | Set Up Guides |
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Tip
To set up your phone using Zero-Touch Provisioning (ZTP), email Poly’s ZTP support at ztpinfo@poly.com to request a transfer of the device’s MAC address to Dialpad.
Poly VVX UCS
Models | Features | Set Up Guide |
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Yealink
Models | Features | Set Up Guides |
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Poly Edge E
Models | Features | Set Up Guide |
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Cisco
Models | Features | Set Up Guide |
Dialpad can only support Cisco phones that are already running on the Multi-Party Platform (MPP) firmware. |
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Mitel
Models | Features | Set Up Guide |
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| N/A |
Grandstream
Models | Features | Set Up Guide |
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| N/A |
Note
Only the Grandstream desk phone models listed above are supported by Dialpad. Other Grandstream desk phone models are currently not supported.
Room phones
Select the manufacturer name below to view the list of compatible room phones and their supported features.
Poly Trio
Models | Features | Set Up Guide |
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| N/A |
Poly Soundstation
Models | Features | Set Up Guide |
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| N/A |
Yealink
Models | Features | Set Up Guides |
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ATAs
Select the manufacturer name below to view the list of compatible ATAs and their supported features.
Grandstream
Models | Features | Set Up Guide |
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*with Flash / Hook |
Note
The 16/24/32-port models use RJ-11 FXS ports on the main chassis. The GXW4248 model has two Telco connectors.
AudioCodes
Models | Features | Set Up Guide |
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Wireless and DECT devices
Select the manufacturer name below to view the list of compatible wireless and DECT devices and their supported features.
Yealink
Models | Features | Set Up Guides |
Yealink offers several different handsets that can be paired and used with this base station. |
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Poly
Models | Features | Set Up Guide |
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Sidecars
Expansion modules, also known as sidecars, are phone accessories that can be attached to a desk phone for advanced call-handling capabilities.
Select the manufacturer name below to view the list of compatible sidecar devices and their supported features.
Yealink Sidecar
Models | Features | Set Up Guide |
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| Visit this Help Center article for details on line key configuration. |
Poly Sidecar
Models | Features | Set Up Guide |
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| N/A |
Tip
You can connect multiple sidecars to your desk phone, starting with sequence number 1.
Notes
Ensure the sidecar is installed ahead of registering the desk phone to a user or room phone.
If a sidecar is moved, its line key functions will adjust according to its new position.
Generic SIP registration
Dialpad will provide SIP credentials that can be used with many different generic SIP devices.
Dialpad is only responsible for validating that the registration credentials are still valid. Support for firmware or other functionality on the generic device must come from the device manufacturer.
This solution is often used for IP based door bells, paging solutions (such as Algo) and others.
Note
Generic SIP devices don’t support E911 or international calling.
Activation
When phones are purchased from Dialpad, they come out of the box ready to be activated with Dialpad.
If a supported phone was purchased elsewhere, it can still be used with Dialpad, but additional setup steps might be required.
Be sure to read our Help Center articles for more information on Poly Obi or Yealink phones.
Tracking adoption
Office admins can track the adoption of company-issued devices like laptops, mobile, or desk phones straight from their Dialpad analytics.
Apply your filters and navigate to Calling Habits. Here, you'll see a breakdown of device usage.
You’ll also see a breakdown of device usage in your weekly analytics reported automatically sent to office admins.