Supported User and Room Phones

Dialpad provides configuration and provisioning support for many popular phones and room devices. If you are looking for instructions on how to set up a user with a desk phone or conference room phone please visit our set up a user desk phone or set up a room phone articles.

Let's dive into the details.

Difference between room and user phones

Room phones are perfect for shared company spaces such as conference rooms, reception areas, or phone booths. They are not associated with a user account.

User phones are desktop phones assigned to one of your team members. When their Dialpad number is called, that user's desk phone will ring.

Supported devices

Dialpad is compatible with a variety of devices, each offering different features.

For the best experience, ensure your device meets the recommended requirements and is running the specified firmware version.

Firmware guidelines

We recommend using our recommended firmware for optimal performance. If you're experiencing issues, contact Customer Care before changing your firmware. Only make firmware changes if instructed by Dialpad's Technical Support team.

Note

Dialpad runs extensive quality assurance testing for all of our supported devices. If you're experiencing any issues or have questions about firmware versions, please contact our Customer Care Team.

Desk phones

Select the manufacturer name below to view the list of compatible desk phones and their supported features.

Room phones

Select the manufacturer name below to view the list of compatible room phones and their supported features.

ATAs

Select the manufacturer name below to view the list of compatible ATAs and their supported features.

Wireless and DECT devices

Select the manufacturer name below to view the list of compatible wireless and DECT devices and their supported features.

Sidecars

Expansion modules, also known as sidecars, are phone accessories that can be attached to a desk phone for advanced call-handling capabilities.

Select the manufacturer name below to view the list of compatible sidecar devices and their supported features.

Tip

You can connect multiple sidecars to your desk phone, starting with sequence number 1.

Notes

Ensure the sidecar is installed ahead of registering the desk phone to a user or room phone.

If a sidecar is moved, its line key functions will adjust according to its new position.

Generic SIP registration

Dialpad will provide SIP credentials that can be used with many different generic SIP devices.

Dialpad is only responsible for validating that the registration credentials are still valid. Support for firmware or other functionality on the generic device must come from the device manufacturer.

This solution is often used for IP based door bells, paging solutions (such as Algo) and others.

Note

Generic SIP devices don’t support E911 or international calling.

Activation

When phones are purchased from Dialpad, they come out of the box ready to be activated with Dialpad.

If a supported phone was purchased elsewhere, it can still be used with Dialpad, but additional setup steps might be required.

Be sure to read our Help Center articles for more information on Poly Obi or Yealink phones.

Tracking adoption

Office admins can track the adoption of company-issued devices like laptops, mobile, or desk phones straight from their Dialpad analytics.

Apply your filters and navigate to Calling Habits. Here, you'll see a breakdown of device usage.

You’ll also see a breakdown of device usage in your weekly analytics reported automatically sent to office admins.