With Dialpad, any sound device supported by your OS can be selected and used as the source of audio, including mics and speakers. However, depending on your device, the call quality and support capabilities will vary. For best results, a high-quality device is recommended, especially in a noisy or high-density environment.
Dialpad Ai provides noise cancellation and echo cancellation on every audio, video call, and meeting. The majority of higher-quality devices or headsets also provide effective capabilities that can further improve the effectiveness of noise and echo cancellation on Dialpad calls.
Please refer to the device manufacturer’s website for recommendations on the best device for your environment, or contact your Dialpad representative for a recommendation.
Supported sound devices
To ensure your calls succeed, certain characteristics of a sound device or headset can be considered to measure the best quality: device drivers, sound pressure, and electrical resistance.
These headsets are recommended by Dialpad:
Jabra |
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Poly |
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Consider the following when choosing a headset to connect with your PC:
Use a name-brand headset known for quality
Use a headset device that is UC (unified communications) certified
Choose a headset with noise cancellation appropriate for your environment
Do not use the built-in computer Bluetooth. Use a USB Bluetooth dongle, or a direct USB connection instead
One ear or two ear headsets are personal preference, but two ears can help provide the best audio experience in noisy environments
Make sure you have the latest driver for your headset to avoid issues
Ensure that you don’t have environmental interference with your wireless device
Check the wireless device specifications or consult with the manufacturer
Thick walls, distance, or dense wireless environments can all have a negative impact on voice quality
Tip
We don’t recommend using your computer’s native Bluetooth to connect to a wireless device because the audio is not tuned for voice communications.
Bluetooth vs DECT: What is the difference?
Most Bluetooth devices can easily pair with other devices. DECT (Digital Enhanced Cordless Telecommunications) relies on its base station and is limited to the desk phones or soft phones with which it is paired.
Let's look at the key differences:
Bluetooth | DECT |
|---|---|
Supports up to 8 connections simultaneously | Dedicated to one connection only, which provides omnichannel connectivity to a device |
Range: Class 1: 330 feet, Class 2: 33 feet, | Range: Typically around 300 feet |
Great for Desktop Apps and the Mobile App | Great for extending Desk Phones |
Dialpad doesn’t recommend using plug-and-play driverless headsets as they will often have quality issues, as drivers do not update and custom settings may not be applied.
Device integration support
Dialpad is well-integrated with WebHID headsets to provide an enhanced call experience. With this integration, users can answer incoming calls or hang up active calls from the device. The devices listed in the Supported sound devices section have all been integration tested for use with Dialpad.
WebHID headsets
Dialpad’s WebHID integration lets users control their calls without using Headset vendor-specific applications such as Poly Hub or Jabra Direct. This means any WebHID-supported device will work seamlessly with the Dialpad application and call control events such as answer, hangup, volume and mute control will be synchronized.
Note
Our WebHID integration is available for all Dialpad Connect users.
This integration is currently only available for the Dialpad browser and native application — be sure to review the supportability matrix below and don’t forget to review the specific headset support requirements with the vendor.
Browser Support
Google Chrome, Microsoft Edge
Operating System Support
Windows, MacOS & Chrome OS
Application Support
Browser and native application only (https://dialpad.com/app)
Learn more about enabling and using your WebHID headset in this Help Center article.
Jabra - integration
It’s not recommended to use the Jabra integration, Jabra Direct, for calling functionality on your device. Only use the Jabra Direct platform for firmware updates to the Jabra headset devices.
Poly (previously Plantronics) - integration
It’s not recommended to use the Poly integration, the Poly Lens software, for calling functionality on your device. Only use the Poly Lens platform for firmware updates to the Poly headset devices.
Dialpad integration testing
Dialpad teams run regression testing to ensure that this integration continues to work with the Dialpad Application as stated above.
Since there are so many different models from so many vendors, Dialpad isn’t able to test each model. Dialpad relies on our headset manufacturer partners to maintain the same level of support across each of their models.