Using Devices with WebHID
  • 02 Aug 2023
  • 1 Minute to read
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Using Devices with WebHID

  • Dark
  • PDF

Article Summary

Dialpad’s WebHID integration allows Users to control their calls without using Headset vendor-specific applications such as Poly Hub or Jabra Direct. 

This means any WebHID-supported device will work seamlessly with the Dialpad application, and call control events such as answer, hangup, volume, and mute control will be synchronized.

Let’s dive into the details. 

Who Can Use This Feature

Dialpad's WebHID integration is available for all Dialpad Voice Users.

This integration is currently only available for the web browser application.


Our WebHID integration is currently only available in the Dialpad web browser application.

While you’ll need to review your vendor-specific headset support requirements, be sure to also review our feature support matrix:

Browser SupportGoogle Chrome, Microsoft Edge
Operating System SupportWindows, MacOS & Chrome OS
Application SupportBrowser application only ( 

Enable WebHID

To enable WebHID, first, ensure your headset is connected to your computer.
From your Dialpad browser, navigate to your Profile Menu (click on your Avatar).

  1. Navigate to Preferences
  2. Select Hardware Settings
  3. Navigate to Call Controls 
  4. Select Add Headset
  5. Select the desired headset from the list of supported headsets from the dialog box in your browser                                            
  6. Select Connect

Configure the Headset

If you were using another source for your audio, you’ll need to configure the new headset. 

We’ve made this nice and easy, just plug in the desired headset and follow the prompts.

  1. Select Enable Call Controls
  2. Select the headset from the list of supported headsets in the browser pop-up.
  3. Select Connect 
  4. Select Yes
Check the box beside ‘Don’t ask about this device again’ to ensure you don’t have to enable these permissions every time.

Under your Hardware Settings, you’ll now see the device listed in your Quick Device Selection Menu.

Using WebHID

Once enabled, WebHID allows you to answer incoming calls by pressing the “Answer” button on your headset.

Calls can also be disconnected by pressing the “Answer/Hangup” button.

Active calls can be muted via headset by pressing the Mute button on your headset.

Volume control is also supported if your headset offers it.

Vendor-specific applications may still be required for your headset’s firmware. Be sure to check with your Headset vendor for more information.

Frequently Asked Questions 

Can I use any headset with WebHID?

No, you can only use WebHID-supported headsets with this integration.

Can I use a Bluetooth headset?

This depends on the headset. Again, you’ll need to check with the vendor.

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