Headset FAQs

Whether you’re managing a busy Contact Center or working from your home office using a VoIP phone system, having a good headset can do wonders for call quality and just your overall call experience.

Let's go over some common questions regarding headsets.

Can I use a USB headset with a docking station?

We've found that some strange things can happen when you plug your USB headset directly into your docking station, especially with USB ports. 

To ensure that you don't experience call quality issues like one-way audio or choppiness, plug your USB headset directly into your computer. 

Learn more about setting your audio preferences.

Can I use my mobile headphones with Dialpad?

Chances are your headphones won't give you the call quality you need. We recommend swapping out your headphones for a USB headset that plugs directly into your laptop.

Can I use a Bluetooth headset with the mobile apps?

Bluetooth headsets can be used with mobile devices when using Dialpad. However, connecting these devices is dependent on your mobile device and its ability to pair with the headset. For assistance with this, we ask that you reach out to your mobile provider.

You can help confirm this issue is isolated to your Bluetooth headset's ability to pair with Dialpad by doing the following:

• Disconnect your Bluetooth headset from your mobile device and do a test call with no headset at all
  • Note that if you're not using a headset at all, the sound quality will be reduced, but this will troubleshoot the connectivity to determine if it's an issue with the headset
• Disconnect your Bluetooth headset from your mobile device and do a test call with a wired headset

Can I use a Bluetooth headset with a deskphone?

Well, technically, you can, however, the quality will be so poor that no one will be able to hear you! We strongly advise you do not use a Bluetooth headset with your deskphone.

Can I use any headset with Dialpad?

No. Dialpad supports a range of desk phones and other devices from leading manufacturers such as Poly, Yealink and Jabra. Be sure to read through our Supported Deskphones and Headsets article for more information.