Connect Your Plantronics to Dialpad
- 30 Jul 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Connect Your Plantronics to Dialpad
- Updated on 30 Jul 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
Integration with Plantronics allows users to answer and end Dialpad calls using headset command buttons. This feature is available in the Native app with a Plantronics USB headset and Audio Sensing setting enabled. DECT wireless headsets are not recommended due to potential quality issues. Bluetooth headsets are preferred for wireless use. Call control via headset command buttons is not supported with DECT headsets. For more information, users can refer to the Plantronics software link provided.
Did you find this summary helpful?
Thank you for your feedback
We've integrated with Plantronics to give you the ability to answer and end Dialpad calls straight from the headset command buttons.
Command buttons
To use the command buttons to answer and end Dialpad calls from the Native app only:
- Use a Plantronics USB headset (wireless requires USB dongle)
- Install the 3rd party Plantronics software
- Set your Audio Sensing setting to "On" in your Plantronics Hub
You'll be able to scan a list of supported/unsupported devices and operating system requirements via the Plantronics software link above.
Tip
To be able to use the command buttons, you'll need to use a USB headset rather than just Bluetooth.
DECT Headsets
DECT wireless headsets are not recommended with Dialpad, it is preferable to use Bluetooth headsets if wireless is a requirement. DECT headsets are known to cause quality issues including choppy audio, muted audio & loss of audio. Call control via headset command buttons is also not supported with DECT.
Have more questions? Check out our Recommended Headsets article.
Was this article helpful?
