Setting up a Poly OBi x50 Phone

Once you've purchased your Poly OBi x50 phone, it's time to set it up with Dialpad.

Polycom x50 series devices can be set up as a user or room phone.

Before getting started, refer to the phone’s “Quick Setup” guide to ensure the device is powered on and connected to your network.

Let's dive into the details.

Difference between Room and User Phones

Room Phones are perfect for shared company spaces such as conference rooms, reception areas, or phone booths. They are not associated with a user account. User Phones are desktop phones assigned to one of your team members. When their Dialpad number is called, that user's phone will ring.

Set up Polycom x50 phone for a user

To add a Polycom x50 phone to a user, head to your Dialpad Admin Portal.

1. Navigate to Office

2. Select Desk Phones

3. Select User phones

4. Select Add a user phone
   

5. Select Polycom x50 Series (OBi Edition)
   

6. Name the desk phone and assign a user

7. Select The device screen displays “Dialpad Activate"
   

8. Select Next

9. Note the activation code
   

10. Pickup your handset, then press the “Dialpad Activate” line key
    

11. When prompted, enter the activation code

12. Hang up the phone

13. Select Done

Your phone will reboot, don’t worry if it takes a few minutes.

Note

Team members can also configure their phones from the “Connected Devices” section of their phone settings.

Troubleshooting

If your device does not display “Dialpad Activate,” please contact Dialpad’s Customer Care Team.

Set up Polycom X50 phone for a room

To add a Polycom X50 phone as a room phone, head to your Dialpad Admin Portal.

Reminder

You'll need a Room Phone License to provision this device as a room phone.

1. Navigate to Office

2. Select Desk Phones

3. Select Room Phones

4. Select Add a room phone
   

5. Select Polycom x50 Series (OBi Edition)
   

6. Name the room phone

   • Use something easy and descriptive, like ‘Lobby’ or ‘Reception’.

7. Select Next

8. Choose the number type

9. Confirm the phone number for the room phone

   • If you want a different number, select Change

     

10. Select Confirm

11. Select The device screen displays “Dialpad Activate"
    

12. Select Next

13. Note the activation code
    

14. Pickup your handset, then press the “Dialpad Activate” line key
    

15. When prompted, enter the activation code

16. Hang up the phone

17. Select Done

Your phone will reboot, don’t worry if it takes a few minutes.

Troubleshooting

If your device does not display “Dialpad Activate,” please contact Dialpad’s Customer Care Team.

Compatible Poly x50 phones

The following Polycom OBi x50 phones are compatible with Dialpad.

• VVX250 OBi

• VVX350 OBi

• VVX450 OBi

If you have any issues setting up your phone, please contact Dialpad’s Support Team.

Frequently asked questions

Why is there a pause before my phone call goes through?

When you make a call with your desk phone using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.