- 06 Dec 2024
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Setting up a Yealink DECT Phone
- Updated on 06 Dec 2024
- 2 Minutes to read
- Print
- DarkLight
- PDF
Once you've purchased your Yealink DECT phone, it's time to set it up with Dialpad.
After the DECT phone has been added to Dialpad, you can assign ports to a to a user or a room.
Difference between Room and User Phones
Room Phones are perfect for shared company spaces such as conference rooms, reception areas, or phone booths. They are not associated with a user account. User Phones are desktop phones assigned to one of your team members. When their Dialpad number is called, that user's phone will ring.
Before getting started, refer to the phone’s “Quick Setup” guide to ensure the device is powered on and connected to your network. Use a wired connection if possible, and make sure the wireless handset is fully charged.
Let's dive into the details.
Set up a Yealink DECT phone
To add a Yealink DECT phone to Dialpad, head to your Dialpad Admin Portal.
Navigate to Office
Select Desk Phones
Select DECT/ATA Devices
Select Add a new DECT/ATA
Select DECT as the device type
Enter the display name and the device’s MAC address
Select Add new device
That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab.
Troubleshooting
If you run into any hiccups, please contact Customer Care.
Assign the port
Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room.
Assign a port to a user
To assign a port to a user, head to the DECT/ATA tab from your Dialpad Admin Portal.
Beside the device, select Options
Select Show Managed Devices
Select Assign a new device
Select User
Choose the owner, add the display name, and port
The port number must match the index number on the handset.
The phone name must be the phone number.
Select Assign port
Once the port has been assigned, the base station will reboot.
Troubleshooting
If you run into any hiccups, please contact Customer Care.
Assign a port to a room
To assign a port to a room, head to the DECT/ATA tab from your Dialpad Admin Portal.
Select Options
Select Show Managed Devices
Select Assign a new device
Select Room phone
Enter the room name and port number
The port number must match the index number on the handset.
Choose the number type
Local
Toll-free
Select Assign port
After assigning the port, the base station will reboot.
Troubleshooting
If you run into any hiccups, please contact Customer Care.
Unassign a port
To unassign a port, head to your Dialpad Admin Settings.
Navigate to Office
Select Desk Phones
Select DECT/ATA Devices tab
Beside the device, select Options
Select Show Managed Devices
Select Options
Select Unassign
The device will reboot to apply the update.
Rename a DECT device
To rename a DECT device, head to your Dialpad Admin Settings.
Navigate to Office
Select Desk Phones
Select DECT/ATA Devices
Beside the device, select Options
Select Rename
Enter the new display name
Select Rename
Rename a managed device
To rename a managed device, head to your Dialpad Admin Settings.
Navigate to Office
Select Desk Phones
Select DECT/ATA Devices
Beside the device, select Options
Select Show Managed Devices
Select Rename
Enter the new display name
Select Rename
Frequently asked question
Why is there a pause before my DECT phone call goes through?
When you make a call with your DECT device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.