Setting up a Yealink DECT Phone
    • 06 Dec 2024
    • 2 Minutes to read
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    Setting up a Yealink DECT Phone

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    Article summary

    Once you've purchased your Yealink DECT phone, it's time to set it up with Dialpad.
    After the DECT phone has been added to Dialpad, you can assign ports to a to a user or a room.

    Difference between Room and User Phones

    Room Phones are perfect for shared company spaces such as conference rooms, reception areas, or phone booths. They are not associated with a user account. User Phones are desktop phones assigned to one of your team members. When their Dialpad number is called, that user's phone will ring.

    Before getting started, refer to the phone’s “Quick Setup” guide to ensure the device is powered on and connected to your network. Use a wired connection if possible, and make sure the wireless handset is fully charged.

    Let's dive into the details.

    Set up a Yealink DECT phone

    To add a Yealink DECT phone to Dialpad, head to your Dialpad Admin Portal.

    1. Navigate to Office

    2. Select Desk Phones

    3. Select DECT/ATA Devices

    4. Select Add a new DECT/ATA

    5. Select DECT as the device type

    6. Enter the display name and the device’s MAC address

    7. Select Add new device

    That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab.

    Troubleshooting

    If you run into any hiccups, please contact Customer Care.

    Assign the port

    Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room.

    Assign a port to a user

    To assign a port to a user, head to the DECT/ATA tab from your Dialpad Admin Portal.

    1. Beside the device, select Options

    2. Select Show Managed Devices

    3. Select Assign a new device

    4. Select User

    5. Choose the owner, add the display name, and port

      1. The port number must match the index number on the handset.

      2. The phone name must be the phone number.

    6. Select Assign port

    Once the port has been assigned, the base station will reboot.

    Troubleshooting

    If you run into any hiccups, please contact Customer Care.

    Assign a port to a room

    To assign a port to a room, head to the DECT/ATA tab from your Dialpad Admin Portal.

    1. Select Options

    2. Select Show Managed Devices

    3. Select Assign a new device

    4. Select Room phone

    5. Enter the room name and port number

      1. The port number must match the index number on the handset.

    6. Choose the number type

      1. Local

      2. Toll-free

    7. Select Assign port

    After assigning the port, the base station will reboot.

    Troubleshooting

    If you run into any hiccups, please contact Customer Care.

    Unassign a port

    To unassign a port, head to your Dialpad Admin Settings.

    1. Navigate to Office

    2. Select Desk Phones

    3. Select DECT/ATA Devices tab

    4. Beside the device, select Options

    5. Select Show Managed Devices

    6. Select Options

    7. Select Unassign

    The device will reboot to apply the update.

    Rename a DECT device

    To rename a DECT device, head to your Dialpad Admin Settings.

    1. Navigate to Office

    2. Select Desk Phones

    3. Select DECT/ATA Devices

    4. Beside the device, select Options

    5. Select Rename

    6. Enter the new display name

    7. Select Rename

    Rename a managed device

    To rename a managed device, head to your Dialpad Admin Settings.

    1. Navigate to Office

    2. Select Desk Phones

    3. Select DECT/ATA Devices

    4. Beside the device, select Options

    5. Select Show Managed Devices

    6. Select Rename

    7. Enter the new display name

    8. Select Rename

    Frequently asked question

    Why is there a pause before my DECT phone call goes through?

    When you make a call with your DECT device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.


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