Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on July 2, 2026.
New
Real-time voicemail reporting
Monitor live call activity and voicemail assignments with the Call Records Real-Time dataset, giving you up-to-date insights as calls happen.
Delete synced calendar events in WFM
Delete synced calendar events directly from Dialpad WFM without affecting the original calendar event. Remove a single occurrence or all future events when schedules change.
Native athenaOne integration
Connect Dialpad with athenaOne to streamline patient workflows, surface caller context, and automate common tasks like appointment scheduling and prescription refill requests.
Professional Services Marketplace integrations
Extend your workflows with Professional Services integrations for VINSolutions and LeadDocket. These custom integrations may require additional setup or subscription fees.
More control over Bullhorn search results
Choose which Bullhorn record types appear in search results, giving admins greater control over how users find records.
Company-wide license pooling
Automatically share available licenses across offices that use the same currency, reducing manual transfers and simplifying license management.
Company-level credit pooling
Share a single credit balance across your organization while maintaining office-level reporting and visibility. Each office continues to use its included plan allowances before drawing from the shared pool.
Credits Analytics
Gain deeper visibility into credit usage with interactive reporting, advanced filtering, grouping, and export options for billing and usage data.
Multi-screen sharing for Dialpad Meetings
Share multiple screens simultaneously and use built-in annotation tools to make presentations and collaboration more engaging.
Dual-screen support for Neat meeting rooms
Use supported Neat devices to display meeting participants on one screen and shared content on another for a more immersive meeting experience.
Improvements
Real-time call volumes in Forecasts
Track today's actual call volumes alongside your forecast with live updates, making it easier to identify trends and adjust staffing before service levels are impacted.
Recurring WFM admin alerts
Configure recurring admin alerts that continue until an issue is resolved or a notification limit is reached, helping supervisors respond more effectively to adherence and attendance issues.
Redesigned Salesforce CTI call bar
The Salesforce CTI call bar now matches the Dialpad app with a cleaner interface and more consistent calling experience across both platforms.
Salesforce setup verification
Verify your active Salesforce instance and package version during setup to help prevent configuration issues and incomplete data synchronization.
Reduced Salesforce API usage
The Dialpad–Salesforce integration now significantly reduces unnecessary background API requests for users with limited data access permissions, lowering Salesforce API usage by approximately 90% for affected organizations.
Improved Credits & Usage page
The redesigned Credits & Usage page makes it easier to monitor balances, track plan usage, and review detailed billing information with improved transaction visibility.
Picture-in-Picture for Dialpad Meetings
Keep your meeting visible in a floating window while working in other tabs or applications, so you can stay engaged without interrupting your workflow.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!