- 04 Feb 2025
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Sync Meetings and Calendar Events
- Updated on 04 Feb 2025
- 1 Minute to read
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- DarkLight
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Easily manage your team’s events in Dialpad WFM by inviting [email protected]. to any calendar event. Synced events will appear in WFM, and schedules will adjust automatically for last-minute changes. Share this feature with your team!
Let’s dive into the details.
Who can use this
Dialpad WFM is available to all Dialpad users.
Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan.
Sync an event to Dialpad WFM
To sync an event from Gmail, Outlook, or Calendly to Dialpad WFM, simply invite [email protected]. Within 30 minutes, the event title will be visible to managers, team members, and synced Slack statuses.
For a private event, create a separate event with a different title and invite [email protected].
Tip
If the guest list is hidden, block@ won’t work. To ensure Dialpad WFM blocks time, expand the group alias and invite each agent separately.
Dialpad WFM syncs calendar events up to 8 weeks ahead