Integrate your HRIS or time off calendar via iCal link

  • Last updated on Feb 22, 2025
  • Published on Nov 14, 2024
  • 2 minute(s) read

Dialpad WFM connects with over 50 different HRIS and calendar clients using iCal links.

An iCal link is a URL that allows one application to view and display calendar data from another application. iCal stands for iCalendar, a computer file format for storing calendar information.

By syncing your team's time off into the schedule, you can:

  • Get full visibility over your agent's time

  • Automatically plan around your agent's planned time off and absences.

  • Monitor shrinkage 

  • Create accurate timesheets for all your agent's time

Let’s dive into the details.

Who can use this

Dialpad WFM is available to all Dialpad users.

Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan.  

How to find your iCal link

Your iCal link is specific to your HRIS or calendar client, so you’ll need to locate the unique iCal link associated with your particular system.

We've gathered help articles for the most popular calendar clients used by our customers. Check the links below to find detailed instructions on locating your iCal link for each supported system.

Once you've found your iCal link, copy and paste it into a document so you have it to hand for the next step.

Tip

If your HRIS system is not listed here, we may still be able to support it. Google 'How to find iCal link for [your system]', and you should be able to find a guide.

Add your iCal to Dialpad WFM

To add your iCal to Dialpad WFM:

  1. Navigate to Settings

  2. Navigate to Integrations

  3. Select Time off
    Dialpad WFM interface showing time off settings and calendar connection options.

  4. Select + Connect calendar

  5. Enter the iCal link, and name the calendar
    User interface for connecting a calendar with fields for name and iCal link.

    1. If you've already added a calendar, select 'add another calendar', then enter your iCal link

  6. Select Connect

That’s it! Dialpad will start syncing your team's time off into the schedule.

iCal data is refreshed every 20 minutes.

Time off keywords

Use time off keywords to match and sync calendar events when adding or editing a calendar.

To add or edit time off keywords, navigate to Dialpad WFM settings.

  1. Select Time off
    Dashboard showing time off status for teams with sync and connection details.

    1. Choose the calendar, or, select + Connect Calendar to add a new calendar

  2. Navigate to Keywords

    1. To add a keyword, enter the keyword in the text box

    2. To remove a keyword, select the x icon beside it
      Editing calendar settings with keywords for time off, holidays, sick days, and leave.

  3. Select Save

Notes

If you remove a keyword, any past or future events associated with it will be removed during the next calendar sync.

If you add a keyword, any matching past events will be added during the next sync.

Recommended keywords

We recommend adding these keywords to help Dialpad WFM identify time-off events.

  • time off

  • holiday

  • vacation

  • absences

  • away

  • leave

  • absence

  • appointment

  • OOO

  • substitute day

  • sickness

  • sick

  • maternity

  • paternity

  • jury

  • floater day

  • substitute

  • not available

  • vacaciones

  • urlaub

Tip

Add as many keywords as you need—there’s no limit!