Sync your Dialpad WFM schedule with your work calendar to increase visibility of your availability, or add it to your personal calendar to better plan around your shifts.
Who can use this
This feature is only available for WFM agents.
How it works
When Dialpad WFM is added to your calendar, Dialpad WFM will create events in your calendar for all of your published shifts, breaks and activities.
These events are read-only, so they cannot be modified or deleted from your calendar. If you would like to change anything in your schedule, you can submit a change request to your manager from Dialpad WFM.
Add Dialpad WFM to calendar
Adding your Dialpad WFM schedule to your calendar is simple and easy!
Log in to Dialpad WFM
Select your avatar in the top right corner
Select Copy calendar link
That’s it! Your personal iCal link will be copied to your clipboard, making it easy to add your Dialpad WFM schedule to other calendars.
Keep reading to learn how to use this iCal link with your calendar client…
Link to Google calendar
If you use Google Calendar, we recommend using the Google Calendar integration for Dialpad WFM, instead. Find out more
If you want to continue with iCal instead, on desktop, go to your Google Calendar or visit calendar.google.com
Go to Other Calendars
Select Add by URL on the drop-down
Paste in the calendar link you copied from Dialpad WFM
Select on Add Calendar
Then, wait for Google to import your events.
View your Dialpad WFM schedule in Dialpad!
If you also integrate your Google Calendar with your Dialpad app, you will be able to view your Dialpad WFM schedule from within the Dialpad app, making it easy to stay on-task.
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Link to Outlook calendar
On desktop, open your Outlook calendar.
Select Add
Select From Internet
Paste in the calendar link you copied from Dialpad WFM
Select OK
Then, Outlook will prompt you to add the calendar and subscribe to updates. Choose Yes to proceed.
Your calendar will sync, and you can easily turn any calendar on or off in the Folder Pane. Just select the arrow to overlay the calendar if you'd like.
Link to Apple calendar
On a Mac, navigate to the Calendar app on your Mac.
Select File
Select New Calendar Subscription
Paste your iCal link from Dialpad WFM
Select Subscribe
Enter a calendar name in the Name field
Select the location menu
Enter an account for the subscription
Choose your iCloud account to access your calendar on all devices connected to iCloud.
Choose On My Mac to link the calendar on your computer.
Uncheck the boxes to receive event attachments or alerts for the calendar
Select Auto-refresh menu
Choose how often you want to update the calendar
Select Ignore alerts to prevent notifications for this calendar
Select OK
To let your team see your schedule, select the checkbox Make this calendar publicly accessible.
On an iPhone or iPad
Open the Calendar app
Select Calendars at the bottom of the screen
Select Add Calendar
Select Subscribe to an external, read-only calendar
Select Add Subscription Calendar
Paste in the calendar link you copied from Dialpad WFM
Select Subscribe
You can also subscribe to an iCalendar (.ics) by simply clicking on the link, which will add the calendar to your preferred calendar app.
Frequently asked questions
How can I share my calendar with my team?
Share your iCal link with your team to let them view your calendar. After that, they can add the calendar by following the steps above.
What will be added to my calendar?
Dialpad WFM will sync any published shifts, breaks and activities to your calendar.
Shifts and activities may be published separately, so shifts might appear before activities. Your calendar updates with your Dialpad WFM schedule.
Note
Dialpad WFM will sync up to 6 months of your schedule to your calendar. To view dates further out, check your Dialpad WFM account.
How often will my calendar update?
The update speed depends on the calendar you synced with (e.g., Google Calendar, Outlook, Apple Calendar). There may be delays between Dialpad WFM and the iCal feed.
Apple updates when you open the app, then every 1-3 hours.
Google updates once every 24 hours.
Outlook updates when you open the app, then every 1-3 hours.
Outlook.com updates every 3 hours.
Yahoo updates every 8-12 hours.
Note
For the most up-to-date schedule, refer to your Dialpad WFM account. You can also use Dialbot, or install the Dialpad WFM app for Slack for regular updates during your shift.
How to speed up the calendar update
Apple calendar
To speed up calendar updates, adjust the settings on your iPhone or iPad:
Open the Settings app
Select Calendar
Select Accounts
Select Fetch New Data
Select your Dialpad WFM iCal feed from the list of calendars.
Set to Fetch
Set your Fetch time at the bottom of the page to your preferred frequency. The settings will save automatically.
Google calendar
You cannot change this setting, but you can manually refresh your calendar feed in the Google Calendar mobile app.
Open your Google Calendar app
Select the Menu button (that’s the 3 lines)
Navigate to the bottom of the page
Select Sync now
How can I hide my Dialpad WFM from my calendar?
You can remove iCals or unsubscribed calendars from your own calendar at any time.
Can I add meetings from my calendar to Dialpad WFM?
Yes, to sync an event from your calendar to the Dialpad WFM schedule, simply add [email protected] to the guest list.
Once saved, the event will be added to the schedule within 15 minutes.