Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on September 17, 2025.
New
Google Meet integration with Dialpad
Dialpad now integrates with Google Meet! Customers using Google will automatically have Google Meet set as their default video conferencing option.
Forecasting and scheduling intervals in Dialpad WFM
We’ve added 15-minute interval forecasting and scheduling to help you generate more accurate staffing requirements and call volume predictions, ensuring your team is aligned with customer demand.
Activities management for Dialpad WFM
WFM activities now have their own spot in Settings. Easily manage activities, validate queue links for better reporting, and assign agents by skill for smarter scheduling and more accurate adherence reporting.
EAP feature
This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information.
Agent talk time metric
You can now check Average Agent Talk Time in the Calls Duration tab. It’s a simple and clear view into call dynamics and team impact.
Dialpad Powerdialer
The new Dialpad Power Dialer uses a Progressive Dialer algorithm to connect agents with the next lead as soon as they’re free. With Automatic Voicemail Detection, agents spend more time talking to real customers, not answering machines.
EAP feature
This feature is currently in an Early Adopter Program. Please reach out to your Customer Success Manager for more information.
Improvements
Revamped agent settings in Dialpad WFM
We’ve streamlined the Agent Settings page to make managing agent information simpler. Update hours, skills, and team assignments, create custom views, and apply changes in bulk to ensure schedules reflect the latest data.
Improved greeting for enhanced compliance
We’ve updated the default call recording greeting for shared lines—like Contact Centers, Mainlines, Departments, and Coaching Teams. The new version is clearer and fully compliant.
Custom call status field for Salesforce
The Dialpad Call Log object in Salesforce now includes a new Call Status field, which displays the call status pulled directly from Call Categories.
Improved Google Calendar
We’ve improved the Google Calendar add-on so meetings now land in the right owner’s room, and delegation works just the way you expect.
Critical bug fixes
Number management bug
Some users reported that after assigning a number, it was unexpectedly unassigned and returned to the reserved pool. This has been fixed!
Receiving SMS bug
A few users reported that they were unable to receive SMS from their personal or shared lines. We’ve fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!