Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on April 23, 2025.
New
Agent productivity report
See how much time agents spend in different states, how often they log in and take breaks, and check out detailed productivity statistics. This out-of-the-box report gives you a clearer picture of their work habits, helping you better understand workforce performance and identify opportunities for improvement.
Automated call forwarding for deleted users
After a user is deleted and their number is moved to the reserve pool, incoming calls will be automatically redirected to your Office mainline or chosen shared line instead of the out-of-service message.
All digital view
Just like the All Contact Centers view, we've added a new All digital view that lets you see all of your digital sessions.
Improvements
Creating Digital Contact Center improvements
Admins can now do more when creating Digital Contact Centers. During creation, you can now connect them to existing experiences, assign agents, and adjust settings to fit your team.
Digital Engagement historical administration
For admins using our legacy Digital Engagement feature, you can now find the legacy administration under the Historical administration section in the Channels & IVR menu. It’s a quick and easy way for admins to access those older settings and configurations whenever they need them.
Critical bug fixes
Contact Center hold queue bug
Some users reported that the Contact Center Hold queue wasn't updating in real time. This has been fixed!
Fallback option bug
A few users reported that calls weren’t routing to the configured fallback target. We've fixed this.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!