Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on April 29, 2025.
Improvements
Call journey within conversation view
Users can now view a caller’s complete call journey directly from the in-app conversation view, making it easier to access and improving the overall experience.
Native Calling in HubSpot V2
With our newest Early Adopter Program, agents can now make and receive calls in HubSpot without needing browser plugins, making everything run faster and more smoothly.
Critical bug fixes
Ai Scorecards bug
Some users reported that calls unanswered by an agent appeared in the manual graded calls filter. This has been fixed!
Delete a Contact Center bug
A few users reported that they could not delete Contact Center from the live dashboard favorites. We've fixed this.
Reopen conversation bug
Some users reported that they were unable to reopen any closed conversations. This has been fixed!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!