Automated Call Forwarding for Reserved Numbers

Curious about what happens to an unassigned number from a former team member or shared line? Admins can set up automatic call forwarding, so important calls still reach the right people—even after the number moves to your reserve pool!

Let’s dive into the details.

Who can use this

Automated call forwarding for reserved numbers is currently in an Early Adopter Program.

Once released, the feature will be available to all Dialpad users.

What are reserved numbers?

When an Admin deletes a user or removes a number from a shared line, the number is stored in the Reserved Numbers section of your user list.

Turn on automated call forwarding

When automated call forwarding is turned on, calls to reserved numbers can be directed to the Office’s Main Line or another shared line.

To enable automated call forwarding, head to your Dialpad Admin Portal.

1. Select Office Settings

2. Navigate to Automatic Call Forwarding for deleted team members

3. Check the box beside Enable automated call forwarding for deleted team members
   

4. Select where you want the forwarded calls to go

   1. You can have calls forwarded to your Main Line, or to another Shared Line (Contact Center or Department)

Note

When an Admin reassigned the number to another user or group, automated call forwarding will be disabled.

Frequently asked questions

Can I set up automated call forwarding for suspended users?

Not currently, but we’re working on it.

Can I automatically forward calls from a reserved number to a personal number?

No.

I have thoughts, how can I share my feedback?

A huge part of the EAP process is getting your feedback on what’s working and what could use some more attention before we publicly launch the feature.

To provide feedback to our team, please contact our Customer Care Team or your Customer Success Manager.

Please note that we may use your responses in marketing promotions for the product launch (don’t worry, we will ask for approval before doing so).