Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on February 14th, 2024.
New
Contact Center agent availability setting
Contact Center admins can now enable or disable the agents' ability to set themselves as unavailable in their contact center..png)
When this setting is turned on, the agent's unavailable toggle is greyed out.
Improvement
Bulk port out
You now have the option to select all when porting out multiple numbers. Additionally, we've increased the number of numbers displayed on the page to 50, so you don't have to navigate to different pages quite so often.
Critical bug fixes
Post-call wrap-up bug
Some users reported that the post-call wrap-up timer froze the call disposition window when agents made outbound calls. This has been fixed!
Presence icon bug
A few users reported that users had to manually refresh their app to display the correct presence icon status. We've fixed this.
Recording icon bug
Some users reported that after they paused and restarted call recording, the icon didn't update to show that it was recording. This has been fixed!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!