Dialpad Release Notes 24.02.27
    • 04 Mar 2024
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    Dialpad Release Notes 24.02.27

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    Article Summary

    Dialpad has released new updates for its desktop app and web portal, offering new features, improvements, and bug fixes. Users are encouraged to update their apps or visit Dialpad's website to take advantage of the latest improvements. The recent release on February 27, 2024, introduces a new feature called "Copy link," allowing users to share a conversation or thread with others. Additionally, when sharing conversation links or website URLs, message previews are now displayed. The update also addresses critical bug fixes, including resolving issues with unresponsive interfaces after missed calls, fixing the absence of options for local presence as a Contact center's caller ID, and correcting inaccuracies in the number of available agents displayed on the live dashboard. Other minor bugs and behind-the-scenes functionality have also been improved to enhance the overall user experience with Dialpad.

    Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

    Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

    Let's take a look at what's new from our most recent release on February 27, 2024.


    Copy link

    You can now send a link to share a message or an entire thread to add context or key information to another conversation.

    Message preview

    When sharing a conversation link or website URL, Message previews are now displayed.

    Critical bug fixes

    Stuck contact center alert bug

    Some users reported that after selecting 'Go on Duty' following a missed call, the interface became unresponsive. This has been fixed!

    Local presence bug

    A few users reported that there were no options to set a local presence as a Contact center's caller ID. We've fixed this.

    Live dashboard bug

    Some users reported that the number of available agents displayed on the Contact Center live dashboard was incorrect. This has been fixed!

    Other improvements

    We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

    Happy Dialing!

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