Looking to port out a Dialpad number?
Let's dive into the details.
Who can use this
Company and Office Admins can start the number porting process right from the Dialpad Admin portal.
Only Dialpad numbers within your Company are eligible to be ported out.
How to port out a Dialpad number
Before contacting your new service provider, you'll need a unique PIN associated with your Dialpad number(s). This PIN and other information, such as your account number, will allow your new service provider to port the Dialpad number(s) to their system.
Important
Do not cancel your Dialpad account until the port out is complete and your new service provider successfully ports in the number(s).
To port out a Dialpad number, head to dialpad.com/portout
Enter the number you'd like to port out
Select Get Pin Number
Dialpad will automatically generate a PIN for that number.
Porting out multiple numbers
To port out multiple Dialpad numbers, head to dialpad.com/portout.
Navigate to Current Portout Numbers
Select the box beside the numbers you want to port out
Or, use the Select All option to select all available numbers
Enter a 4 digit pin
Select Set Bulk Pin
Each Dialpad number you port out will share the same PIN number.
Key information for your port-out request
When requesting a port out with your new provider, you need the following information along with your generated port-out PIN:
Company name: Company name as displayed in your invoice (dialpad.com/billing)
Account number: The Company ID as displayed in your invoice
Service address:The registered location as found in your Dialpad Settings
To find this, go to Dialpad Admin Settings > Office Settings > Navigate to Registered Location for Emergency Calls
Authorized username: Any Admin on your account
Billing Telephone Number (BTN): The porting TN itself
Note
You need to provide this information to your new provider exactly how it’s listed on your account.
Porting out an international number
Porting specifications can vary widely from country to country, adding complexity to the process.
For accurate and personalized assistance, please contact our Porting Support Team at [email protected].
Port out issues
Are you experiencing any issues trying to port numbers? Please contact our dedicated Porting Support Team at [email protected].
Be sure to review our Porting FAQ page for more information.