Port Out Dialpad Numbers

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Looking to port out a Dialpad number?

Let's dive into the details. 

Who can use this

Company and Office Admins can start the number porting process right from the Dialpad Admin portal.
Only Dialpad numbers within your Company are eligible to be ported out.

How to port out a Dialpad number

Before contacting your new service provider, you'll need a unique PIN associated with your Dialpad number(s). This PIN and other information, such as your account number, will allow your new service provider to port the Dialpad number(s) to their system.

Important

Do not cancel your Dialpad account until the port out is complete and your new service provider successfully ports in the number(s).

To port out a Dialpad number, head to dialpad.com/portout

  1. Enter the number you'd like to port out

  2. Select Get Pin Number

    User interface showing option to port out a Dialpad number.

Dialpad will automatically generate a PIN for that number.

Porting out multiple numbers

To port out multiple Dialpad numbers, head to dialpad.com/portout

  1. Navigate to Current Portout Numbers

  2. Select the box beside the numbers you want to port out

    1. Or, use the Select All option to select all available numbers
      User interface showing option to port out multiple Dialpad numbers.

  3. Enter a 4 digit pin

  4. Select Set Bulk Pin 

Each Dialpad number you port out will share the same PIN number.

Key information for your port-out request

When requesting a port out with your new provider, you need the following information along with your generated port-out PIN:

  1. Company name: Company name as displayed in your invoice (dialpad.com/billing)

  2. Account number: The Company ID as displayed in your invoice

  3. Service address:The registered location as found in your Dialpad Settings

    1. To find this, go to Dialpad Admin Settings > Office Settings > Navigate to Registered Location for Emergency Calls

  4. Authorized username: Any Admin on your account

  5. Billing Telephone Number (BTN): The porting TN itself

Note

You need to provide this information to your new provider exactly how it’s listed on your account.

Porting out an international number

Porting specifications can vary widely from country to country, adding complexity to the process.

For accurate and personalized assistance, please contact our Porting Support Team at [email protected].

Port out issues

Are you experiencing any issues trying to port numbers? Please contact our dedicated Porting Support Team at [email protected].

Be sure to review our Porting FAQ page for more information.