Port In Your Local US Number
  • 23 Feb 2024
  • 2 Minutes to read
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Port In Your Local US Number

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Article Summary

We understand the years of marketing and branding you have done with your "old" phone number. Not to worry, switching to Dialpad doesn't mean you will lose your number and recognition.

Porting allows you to change service providers while keeping your existing numbers.

Let's dive into the details.

Who Can Use This Feature

Company and Office Admins can initiate a port of their local number straight from the Dialpad portal.

Initiate a Port Request

Before initiating a port request, make sure you have the following information:

  • The account owner's name
  • The associated service address
  • The list of the numbers you want to port
  • The associated account number (typically only needed for mobile numbers)
  • The associated PIN number (typically only needed for mobile numbers)
Tip:
Ask your losing carrier for a copy of your Customer Service Record (CSR). That will note all the required information in one place.

To port in a local number, head to your Admin Settings from Dialpad.com 

  1. Navigate to Office settings
  2. Select Number Porting
  3. Select New Port Request 
  4. Enter the phone number you would like ported in, and select Create Request 

Batching Numbers

Need to port in multiple numbers? Administrators can batch up to 5000 local numbers, separated by commas. 

Ex:1 (555) 555-9876,1 (555)-1234,15555677

Account Info and Number Assignment

Each local number will have a drop-down menu for you to enter your account information.

From here, you'll also be able to assign the number to a team member, Department, room phone, etc. 

Select Assign Number to pull up the search field where you can search for who you'd like to assign the number to (you also have the option to keep existing numbers already assigned).

Select Day and Time

Before submitting a port request, Admins can select the day and time they'd like to have their ports completed.

Note:
We'll do our best to honor the day and time selected, but keep in mind that the port must first be confirmed by the losing carrier and as such, we cannot guarantee the completion date.

Port Status

Porting does take time, but rest assured we will inform you once the port has been completed. Additionally, after successfully submitting your port, Administrators will see a green success bar under Completed Ports.

If there's a hiccup in the request, we'll alert the Administrator via email and with a red banner within your Porting screen that lists the steps to correct the issue.

Have more questions about porting? Check out our porting FAQs.

You can also contact our Porting Team at [email protected].

Don't forget, number porting is not available for Dialpad Meetings.


Want to learn more?
Check out Dialpad University's free courses covering our products and services, as well as insightful tips and best practices.

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