Port In Your Local US Number

We understand the years of marketing and branding you have done with your "old" phone number. Not to worry, switching to Dialpad doesn't mean you will lose your number and recognition.

Porting allows you to change service providers while keeping your existing numbers.

Let's dive into the details.

Initiate a port request

Before initiating a port request, make sure you have the following information:

• The account owner's name
• The associated service address
• The list of the numbers you want to port
• The associated account number (typically only needed for mobile numbers)
• The associated PIN number (typically only needed for mobile numbers)

To port in a local number, head to your Admin Settings from Dialpad.com 

1. Navigate to Office settings
2. Select Number Porting
3. Select New Port Request
   
4. Enter the phone number you would like to be ported in, then select Create Request 
5. Enter the account and number details
   
6.  Request a port time (optional)
   1. We'll do our best to honor the day and time selected, but keep in mind that the port must first be confirmed by the losing carrier and as such, we cannot guarantee the completion date.
7. Select Assign Numbers
   1. Choose the Dialpad user who you would like to assign the number to
      1.  Numbers can be assigned to individual users, shared lines, or devices.
   2. Decide if you would like to keep their existing numbers
8. Select Done

Once the request has been submitted, you'll see it listed in the Pending Port Requests section.

Port request verification

When you initiate an automated port request for your local US number, you’ll be required to authenticate the port request

To proceed with the authentication process for the port request

1. Select Request Porting
2. Select Call me 
3. Answer the automated call on the requested number to be ported
4. Enter the verification code displayed on the porting page 

Batching numbers

Need to port in multiple numbers? Administrators can batch up to 5000 local numbers in one request. 

To submit a batch request, enter each phone number, separated by a comma. 

Ex:1 (555) 555-9876,1 (555)-1234,15555677

Port status

Porting does take time, but don't worry, we will inform you once the port has been completed. 

Beside each port request, you'll see a red or green confirmation letting you know if the request was approved, submitted and pending approval, or rejected. 

If there's a hiccup in the request, we'll alert the Admin and let them know what needs to be done to correct the issue.

More information

Have more questions about porting? Check out our porting FAQs.

You can also contact our Porting Team at [email protected].