Record a Call

Call recording assists in tracking specific details of a conversation. Recall a talking point, or leverage the recording as a record of what was discussed during a meeting.

With Dialpad, you can record phone calls with a single click!

Let's dive into the details.

Who can use this

Call recording is available on all Dialpad plans, and our web, desktop, and mobile apps.

Enable during an active call

To record a call, you or your admin must have enabled call recording for your office.

When you’re on a call, simply select Record.

That's it, it's really that easy!

To stop recording, click the “Record” button again

After you hang up, the recording will automatically be saved to your account for future playback. You can also automatically record all calls by turning on auto-recording in your settings.

Listen to a call recording

Call recordings are stored in your inbox, and in your web call history for easy access. Let's take a look at how to access your call recordings from each location.

Access call recordings from your inbox

Access your call recordings right from your Dialpad app.

Select Inbox
Select the Recordings tab
Press the Play button

Access call recordings from Conversation history

Access your call recordings from Conversation History.

Select My Conversations
Press Play beside the desired call

Note
You can also access the call recording from the conversation view.

Download a call recording

Call recordings can be downloaded from your Dialpad inbox, and your Conversation History.

Download call recording from Dialpad inbox

Select the Recordings tab
Select the Options menu (that's the 3 vertical dots) beside the call you want to download
Select Download

Dialpad will launch your web browser to download the MP3 file.

Download recording from Conversation History

To download a call recording, head to your Conversation History.

Select Conversation history or My conversations
Find the desired call
Select Options (that's the 3 vertical dots)
Select Download

Tip

If a transferred call has multiple recording segments, select Download All to access all recordings.

Delete a call recording

To delete a call recording, navigate to your inbox

Select the Recordings tab
Find the call recording you'd like to delete
Select Options (that's the 3 vertical dots)
Select Delete
Confirm deletion

Note
When a user deletes a call recording, they can still listen to the call recording from their Conversation history for up to 24 hours before being completely deleted.

Cloud backup

Save your recordings on the Cloud! Before you can save recordings to the cloud, you'll need to connect your Google Drive.

Open a conversation in the Dialpad app
Select the Profile icon to open the right-hand sidebar
Select Documents
Select Connect Google Drive
Choose your Google Workspace Account
Select Continue

Once your Google Drive is connected, head to Your Settings from Dialpad.com

Select Show Advanced options
Navigate to Cloud Backup
Select Save Recordings to Google Drive