Record a Call
- 18 Dec 2024
- 2 Minutes to read
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Record a Call
- Updated on 18 Dec 2024
- 2 Minutes to read
- Print
- DarkLight
- PDF
Article summary
Call recording with Dialpad allows users to easily track and recall details of conversations, record meetings, and access recordings for playback. Users can enable recording during active calls with a single click. Recordings are saved in the inbox and web call history for easy access. Users can also download recordings, delete them, and save them to the cloud by connecting to Google Drive. The process is simple and efficient, providing a convenient way to manage and store call recordings.
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Call recording assists in tracking specific details of a conversation. Recall a talking point, or leverage the recording as a record of what was discussed during a meeting.
With Dialpad, you can record phone calls with a single click!
Let's dive into the details.
Who can use this
Call recording is available on all Dialpad plans, and our web, desktop, and mobile apps.
Enable during an active call
To record a call, you or your admin must have enabled call recording for your office.
When you’re on a call, simply select Record..png)
That's it, it's really that easy!
To stop recording, click the “Record” button again
After you hang up, the recording will automatically be saved to your account for future playback. You can also automatically record all calls by turning on auto-recording in your settings.
Listen to a call recording
Call recordings are stored in your inbox, and in your web call history for easy access. Let's take a look at how to access your call recordings from each location.
Access call recordings from your inbox
Access your call recordings right from your Dialpad app.
- Select Inbox
- Select the Recordings tab
- Press the Play button
Access call recordings from Conversation history
Access your call recordings from Conversation History.
- Select My Conversations
- Press Play beside the desired call
Note
You can also access the call recording from the conversation view.
Download a call recording
Call recordings can be downloaded from your Dialpad inbox, and your Conversation History.
Download call recording from Dialpad inbox
- Select the Recordings tab
- Select the Options menu (that's the 3 vertical dots) beside the call you want to download
- Select Download
Dialpad will launch your web browser to download the MP3 file.
Download recording from Conversation History
To download a call recording, head to your Conversation History.
- Select Conversation history or My conversations
- Find the desired call
- Select Options (that's the 3 vertical dots)
- Select Download
Tip
If a transferred call has multiple recording segments, select Download All to access all recordings.
Delete a call recording
To delete a call recording, navigate to your inbox
- Select the Recordings tab
- Find the call recording you'd like to delete
- Select Options (that's the 3 vertical dots)
- Select Delete
- Confirm deletion
Note
When a user deletes a call recording, they can still listen to the call recording from their Conversation history for up to 24 hours before being completely deleted.
Cloud backup
Save your recordings on the Cloud! Before you can save recordings to the cloud, you'll need to connect your Google Drive.
- Open a conversation in the Dialpad app
- Select the Profile icon to open the right-hand sidebar
- Select Documents
- Select Connect Google Drive
- Choose your Google Workspace Account
- Select Continue
Once your Google Drive is connected, head to Your Settings from Dialpad.com
- Select Show Advanced options
- Navigate to Cloud Backup
- Select Save Recordings to Google Drive
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