Record a Call
- 21 Aug 2023
- 2 Minutes to read
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Record a Call
- Updated on 21 Aug 2023
- 2 Minutes to read
- Print
- DarkLight
- PDF
Article Summary
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Call recording assists in tracking specific details of a conversation. Recall a talking point, or leverage the recording as a record of what was discussed during a meeting.
With Dialpad, you can record phone calls with a single click!
Let's dive into the details.
Who Can Use This Feature
Call recording is available on all Dialpad plans, on our web, desktop, and mobile apps.
Enable During an Active Call
To record a call, you or your Admin must have enabled call recording for your office.
When you’re on a call, simply select Record.
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That's it, it's really that easy!
To stop recording, click the “Record” button again
After you hang up, the recording will automatically be saved to your account for future playback.
You can also automatically record all calls by turning on auto-recording in your settings.
Listen to a Call Recording
Tip:
Call recordings are stored in your inbox and your web call history for easy access. Let's take a look at each location.
Access call recordings from Inbox
Access your call recordings right from your Dialpad inbox.
- Select the Recordings tab
- Press the play button
Access call recordings from Call History
Access your call recordings from your Call History from Dialpad.com
- Select My Calls
- Press play beside the desired call
Note:
You can also access the call recording from the conversation view.
Download a Call Recording
Call recordings can be downloaded from your Dialpad inbox, and from your Call History.
Download call recording from Dialpad inbox
- Select the Recordings tab
- Select the options menu (the down arrow) beside the call you want to download
- Select Download
Dialpad will launch your web browser to download the MP3 file.
Download recording from Call History
To download a call recording from your Call History, head to your Admin Settings from Dialpad.com
- Select Call History
- Find the desired call
- Select the options menu (the 3 vertical dots)
- Select Download
Delete a Call Recording
To delete a call recording, navigate to your Inbox.
- Select the Recordings tab
- Find the call recording you'd like to delete
- Select the Options menu (that's the down arrow)
- Select Delete
- Confirm Deletion
Note:
When a user deletes a call recording, they can still listen to the call recording from their Call History for up to 24 hours before being completely deleted.
Cloud Backup
Save your recordings on the Cloud! Before you can save recordings to the cloud, you'll need to connect your Google Drive.
- Open a conversation in the Dialpad app
- Click the contact name to open the right-hand sidebar
- Select Documents
- Select Connect Google
- Choose your Google Workspace Account
- Select Allow
Once your Google Drive is connected, head to Your Settings from Dialpad.com
- Select Show Advanced options
- Navigate to Cloud Backup
- Select Save recordings to Google Drive
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