Record a Call

Dialpad lets you record calls, and then you're able to listen to or download these recordings later on.

Call recording assists in tracking specific details of a conversation. Recall a talking point, or leverage the recording as a concrete record of what has been said and agreed upon during a meeting.

You will not see call recording as an option unless the Office Admin has enabled this feature; therefore, request it with the Office Admin if unavailable on your account.

If you're looking to record a call from a mobile device, visit our Help Center articles on iOS and Android.

Let's take a look at recording a call in Dialpad's desktop app.

Enable During Active Call

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From an active call in the Dialpad app, select the Record button.

Call recording turns on, and an interactive voice response (IVR) message will state that the call is being recorded.

If you'd like to turn off call recording at any time, select the Record button again.

Listen to a Call Recording

 

Inbox

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From the Dialpad app, navigate to InboxRecordings and select the Play button alongside the call recording you'd like to listen to.

Call Review

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From the Dialpad app, open a conversation thread view and select View Call Details. Dialpad will launch your web browser with the call review.

Select the Play button to start listening to the call recording.

You can also listen to a call recording from the Call History menu (Dialpad.com).

Download a Call Recording

Inbox

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From the Dialpad app, navigate to InboxRecordings. Open the drop-down menu for a call recording and select Download.

Dialpad will launch your web browser to download the MP3 file.

Call Review

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From the Dialpad app, open a conversation thread view and select View Summary.

Dialpad will launch your web browser with the call review. Select the Download button and your web browser will download the MP3 file.

You can also download a call recording from the Call History menu (Dialpad.com).

Delete a Call Recording

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From the Dialpad app, navigate to InboxRecordings. Open the drop-down menu for a call recording and select Delete.

Keep in mind that, after a user deletes a call recording, they're still able to listen to the call recording for up to 24 hours. It will remain in the Call History menu before being completely deleted.

 

Cloud Backup

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From Dialpad.com, navigate to Your Settings Call Handling & Voicemail Advanced SettingsCloud Backup.

Select Save Voicemails to Google Drive.

In order to use this capability, you'll need to connect your Google Drive in the Dialpad app. Open a conversation thread, then select the Google Drive icon > Connect Google Drive.

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