Dialpad lets you record calls, and then you're able to listen to or download these recordings later on.
Call recording assists in tracking specific details of a conversation. Recall a talking point, or leverage the recording as a concrete record of what has been said and agreed upon during a meeting.
You will not see call recording as an option unless the Office Admin has enabled this feature; therefore, request it with the Office Admin if unavailable on your account.
Let's take a look at recording a call in Dialpad's desktop app.
Enable or Disable During Active Call
From an active call in the Dialpad app, select the Record button. Call recording turns on, and an interactive voice response (IVR) message will state that the call is being recorded.
If you'd like to turn off call recording at any time, select the Record button again.
Listen to Call Recordings
From the Dialpad app, navigate to Inbox > Recordings and select the Play button alongside the recorded call you'd like to listen to.
From the Dialpad app, open a conversation thread view and select View Summary. Dialpad will launch your web browser with the call review.
Select the Play button to start listening to the recorded call.
Download Call Recordings
From the Dialpad app, navigate to Inbox > Recordings. Open the drop-down menu for a recorded call and select Download.
Dialpad will launch your web browser to download the MP3 file.
From the Dialpad app, open a conversation thread view and select View Summary.
Dialpad will launch your web browser with the call review. Select the Download button and your web browser will download the MP3 file.
From Dialpad.com, navigate to Your Settings > Call Handling & Voicemail > Advanced Settings > Cloud Backup.
Select Save Voicemails to Google Drive.
In order to use this capability, you'll need to connect your Google Drive in the Dialpad app. Open a conversation thread, then select the Google Drive icon > Connect Google Drive.