Tour the Dialpad App
    • 06 Oct 2023
    • 2 Minutes to read
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    Tour the Dialpad App

    • Dark
    • PDF

    Article summary

    Dialpad is a unified communication platform that allows users to call, message, and meet all in one workspace. It offers groundbreaking products powered by advanced communications AI. The platform is designed to make it easy for teams of any size to communicate and support customers efficiently. Users can access various features through the app header, such as contacts, hardware settings, meeting schedules, and notification preferences. The app sidebar provides controls for calls, messages, and meetings, as well as quick access to inbox, contacts, and shared lines. The conversation thread displays the history of messages and calls with a specific contact. The skinny bar offers quick access to important details and varies depending on the context it is accessed from, such as contact details or channel settings.

    No more app switching. Dialpad lets you call, message, and meet — all in one beautiful workspace.

    Dialpad designs groundbreaking, truly unified products—all powered by the most advanced communications Ai in the world. We make it easy for teams big and small to call, message, meet, and support their customers in one beautiful workspace.

    You don't need to be an expert on all things technology to effectively use our platform at work. In fact, getting started takes just a few minutes.

    Let's explore some basics of your Dialpad app.

    App header

    Use the app header to quickly place a call, send a message, adjust audio settings, search for messages or contacts, and set a custom status.

    Dialpad's app header also includes easy access to your hardware settings, daily Meeting schedules, your personal and Shared Line information, notification settings and preferences, as well as a toggle for Do Not Disturb mode. And more!

    App sidebar

    Use the app sidebar to access controls for calls, messages, and meetings.

    You'll also find quick access to your inbox, contacts, and any Shared Lines that you're assigned to. Coaching Groups, Departments, Contact Centers, and Executive Inboxes will be displayed if applicable.

    Favorite and Recent sections appear in the app sidebar, providing contacts in chronological order based on the last time you communicated with them.

    Resize your sidebar as needed to ensure you are able to view all the information you need. 

    Conversation thread

    Choose a contact and you'll instantly see the conversation thread in full view. It displays message and call history with this contact over time.

    Select the caret beside the contact's name to see their linked integrations and contact cards. Drag and drop the fields into your desired order, and select the X to close the right sidebar at any time. 

    Click the trashcan icon to delete the entire conversation.

    Skinny bar

    The Skinny Bar provides quick access to important details, such as the integrations sidebar, view group chat details, channel settings, and more. 

    The Skinny bar is in continual development, stay tuned for additional buttons that will provide access to exciting new features.

    While the Skinny bar is always accessible by clicking the white sidebar on the right of a channel or conversation, you'll find the icon and features within the Skinny bar vary depending on where you access it. 

    Contact Skinny bar 

    When accessed from a Contact's direct conversation, the Skinny bar provides easy access to the person’s contact information and all associated integrations. You can delete the conversation, add notes, or even connect new information. 

    Channel Skinny bar

    When accessed from a channel, the Skinny bar lets you view and edit the channel description, manage notifications, view and manage members, and even leave or delete the channel.

    Group message Skinny bar 

    When accessed from a group message, the Skinny bar lets you view group members, manage notifications and delete the conversation.

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