Make a Call
- 08 Feb 2024
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Make a Call
- Updated on 08 Feb 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
- New
Article Summary
Dialpad offers multiple ways to make calls, including through the main dialer, search, or chat. In the desktop app, you can make a call from the main dialer by selecting the Phone icon and entering a contact's name or phone number. You can also change your caller ID before dialing. To make a call from search, select Search at the top of the app and enter a name, email address, company name, Dialpad number, or regular number. If searching by name, the contact must be a team member, saved contact, or synced contact. In case of duplicate names, hover over the Contact icon for additional information. Lastly, to make a call from a chat, simply select the Phone icon and Dialpad will immediately dial the contact.
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Dialpad gives you several ways to make a call — from the main dialer, search, or chat.
If you're looking to make a call from another type of device, visit our Help Center articles on iOS, Android, and desk phones.
Let's take a look at all the ways you can make a call in Dialpad's desktop app.
Call from the main dialer
To place a call from the main dialer:
- Select the Phone icon
- Enter a contact's name or phone number
- Click the contact name, or press enter to start dialing
If you'd like to change your caller ID, select Change before dialing the number.
Note:
Contact Center users without a direct line can only place outbound calls via the Contact Center's shared line.
Call from search
To place a call from search:
- Select Search at the top of the Dialpad app
- Enter a name, email address, company name, Dialpad number, or regular number
- Click the name or press enter to dial
Note:
If the contact you are searching for is a Shared Contact or a contact only saved in Dialpad, you can only search by name, email, or number
If you are searching by name, the contact will either need to be a member of your team, a saved contact, or a synced contact.
In the case of duplicate names, hover over the Contact icon to view associated information such as:
- Job description
- Company name
- Email address
Call from chat
To place a call from a chat, select the Phone icon
That's it! Dialpad will immediately dial the contact.
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