Make a Call
- 12 Nov 2024
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Make a Call
- Updated on 12 Nov 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
Dialpad offers multiple ways to make calls, including using the main dialer, search function, or chat feature. In the desktop app, users can make calls by selecting the Phone icon, entering a contact's name or number, and clicking to dial. Caller ID can be changed before placing the call. Searching for contacts can be done by name, email, company, or number, with options to call saved or synced contacts. Calls can also be initiated directly from a chat by selecting the Phone icon. Dialpad simplifies the calling process with these various methods in its desktop app.
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Dialpad gives you several ways to make a call — from the main dialer, search, or chat.
If you're looking to make a call from another type of device, visit our Help Center articles on iOS, Android, and desk phones.
Let's take a look at all the ways you can make a call in Dialpad's desktop app.
Call from the main dialer
To place a call from the main dialer:
- Select the Phone icon
- Enter a contact's name or phone number
- Click the contact name, or press enter to start dialing
If you'd like to change your caller ID, select Change before dialing the number.
Note
Contact Center users without a direct line can only place outbound calls via the Contact Center's shared line.
Call from search
To place a call from search:
- Select Search at the top of the Dialpad app
- Enter a name, email address, company name, Dialpad number, or regular number
- Click the name or press enter to dial
Note
If the contact you are searching for is a shared contact or a contact only saved in Dialpad, you can only search by name, email, or number.
If you are searching by name, the contact will either need to be a member of your team, a saved contact, or a synced contact.
In the case of duplicate names, hover over the Contact icon to view associated information such as:
- Job description
- Company name
- Email address
Call from chat
To place a call from a chat, select the Phone icon.
That's it! Dialpad will immediately dial the contact.
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