Use your Obihai phone
    • 13 Jun 2023
    • 4 Minutes to read
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    Use your Obihai phone

    • Dark
    • PDF

    Article summary

    The content provides information about the features of Obihai phones when used with Dialpad. It explains how to place a call by direct dialing or searching for a contact, as well as how to dial an extension. The content also covers receiving calls, using hold music, conference calling, transferring calls, guest login, switching to the Obihai device, managing inbound caller IDs, blocking caller ID, checking voicemail, using speed dial, and toggling the "Do Not Disturb" (DND) mode. The instructions are provided step-by-step for each feature.

    Learn all about the features of your Obihai phone while using Dialpad.

    The features mentioned below will work with any of our compatible Obihai devices outlined.

    Place a Call

    To place a call with your handset or headset, you can:

    • Direct Dial
    • Searching for a contact
    • Scanning through Call History

    Search a Contact

    To place a call by searching a contact:

    1. Navigate and select Contacts
    2. Press Search
    3. Type in your contact’s name
    4. Press Search
    5. Scroll down to review all contact’s with that name
    6. Select your contact and press Call
    Dialpad Tip:

    Using a headset? Plug it into the wired headset connector on the back of your Obihai then press the Headset button.

    Dial an Extension

    Extension dialing is an Enterprise feature. 

    Once your Admin has assigned extensions to your team members, dial the extension # directly into your Obihai and press Call (or wait 3 seconds for automatic dialing). 

    Extension dialing is only available between team members in the same Company. If your Company has more than one Office, extensions will work across multiple Offices as well. 

    Receive a Call

    You can receive a call by: 

    • Picking up your headset
    • Pressing Answer

    Depending on if you have a headset connected, pressing Answer will connect your call via speakerphone (headset) or through the handset. 

    Hold Music

    As part of your Main Line settings when you place a caller on hold via your Obihai device, the caller will hear hold music. 

    Conference (Add a Caller)

    To conference in another caller:

    1. Press Conference while on an active call
    2. Either manually type in a number or use phone book to search
    3. Select your intended recipient and press Call
    4. First caller is placed on hold while we ring out to additional caller
    5. Press Conference Now once additional caller answers to add them to your active call

    Transferring Calls

    Obihai offers two ways to transfer your call: Warm Transfer or Transfer (Blind). Transfer calls between team members, or between your Executives and Assistants.

    Warm Transfer (Ask First)

    1. On your active call screen, press Warm Transfer
    2. Dial in your recipient's number (add a '1' before the #)
    3. Dialpad will automatically ring out to the recipient (while putting your active call on hold)
    4. Once your recipient answers, you can press Transfer to complete the connection

    If your recipient doesn't want to take the call/is unavailable, press End Call then press the active line button in the upper right corner to take back the call with the original caller.

    Transfer (Direct Transfer) 

    1. On your active call screen, press Transfer
    2. Dial your recipient's number (add a '1' before the #)
    3. Press Dial to send your caller to your transferee

    Guest Login (Hotdesking)

    Before following these steps, make sure your Dialpad Admin has enabled this on your Office's account. Once enabled, just follow these steps:

    1. Select More and then Login
    2. Enter your Dialpad number and your Voicemail & User PIN

    Once your Obihai reboots, you'll see your contact information populated on the device. When you need to log out of the device, just select More then Logout (we'll also automatically log you out after 24 hours). 

    Switch to Obihai Device

    If you pick up a call from the desktop app or mobile app and wish to move it to your Obihai, press Take Call.

    On the Obi300 Adaptor, pick up the handset and dial your 10 digit Dialpad number. You'll hear it ring twice before it switches back.

    To move the call back to the desktop, open your desktop app and click on your caller's name under Active Calls. On the screen that appears, click Switch Call to this Device.

    Inbound Caller IDs

    Need help deciphering between personal calls and Department calls?

    Adjust how your incoming caller ID displays on your device by navigating to > Your Devices > Forwarding Number > Advanced Settings. 

    From here you can set preferences for incoming calls to your personal, Department/Main Line, and your Executive line.


    Block Your Caller ID

    If you're looking for a little privacy, you can opt to block your caller ID by dialing *67 before entering in your recipient's area code and number.

    Check Your Voicemail

    You can check your voicemail directly from your Obihai. Just dial in your Dialpad number and when prompted, enter your user & voicemail PIN

    After you listen to your messages, you'll be prompted via audio to:

    • Archive
    • Keep as New
    • Play Again

    Only New Voicemails are available on your Obihai device. Any old or already listened to voicemails will not be available on the Obihai. 

    Message Waiting Indicator

    With the Message Waiting Indicator (MWI), your Obihai will display a red light at the top when there are any unread voicemails. 

    After listening to your voicemails (from any device), the light will automatically turn off. 

    Program Speed Dial

    (Obi1032 only) To program speed dial, hold down the third, fourth, fifth, sixth, or seventh vertical button on the right side of the desk phone. 

    From here, pick a line to assign and manually enter your contact's name and phone number.

    Toggle DND

    To set DND on an Obihai 1032:

    1. Press More on your home screen (can’t be on active call)
    2. Select DND Status>DND

    Your Obihai and all other connected devices will be put in DND mode. To switch back, follow these same steps and select DND Off.

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