Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on September 11, 2026.
Improvements
Callbar improvement
Callbar notifications now have a cleaner, more polished design that makes information easier to read and helps you quickly find the details you need.
Usage history filter
Added an AI Agent filter to Usage History, so you can quickly find transactions associated with AI Agents without sorting through the full transaction history.
Call routing improvement
We’ve improved priority call routing to help reconnect callers with the agent who last assisted them, even when their caller ID is anonymous or unidentified.
Critical bug fixes
Deskphone bug
Some users reported that outbound calls on Yealink desk phones returned to idle before the call was placed, preventing call recordings. This has been fixed!
HubSpot CTI bug
A few users reported that HubSpot CTI didn’t connect calls, leaving agents with an occupied status. This has been fixed!
Assign number bug
Some users reported that when a local number was assigned, the number was added as a secondary rather than a primary number. This has been fixed!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!