The primary function of desk phones is to make and receive calls from other users or customers. You can also make, end, and place calls on hold.
Desk phone functionality is very similar across different brands and model types, but may have subtle differences between each one.
Making calls
Making a call from your desk phone is easy. Any call placed on your desk phone shows on your Dialpad app.
Yealink T series models
To make a call:
Lift the handset or press the Speakerphone button
Dial the phone number
To make a phone call using the Directory:
Press the Directory soft key
Choose either Local Directory or LDAP contacts
Search for a contact using the number pad and press Call
Poly VVX Obi series models
To make a call:
Lift the handset or press the Speakerphone button
Dial the phone number
To make a phone call using the Directory:
Press the Search soft key
Press Search and enter a name
Press Submit
Choose a contact from the list available
Press Call
Poly UCS Edge E series models
To make a call:
Lift the handset or press the Speakerphone button
Dial the phone number
To make a call using the Directory:
Press the Directories soft key
Choose either Contact Directory or Corporate Directory and press Select
Search for a contact using the number pad and press Dial
Ending calls
Ending a call is just as easy as making one. Any call that is ended on a desk phone will change your status on the Dialpad app.
Yealink T series models
To end a call, place the handset back in the phone cradle or press the Speakerphone button.
Alternatively, press the End Call soft key.
Poly VVX Obi series models
To end a call, place the handset back in the phone cradle or press the Speakerphone button.
Poly UCS Edge E series models
To end a call, place the handset back in the phone cradle or press the Speakerphone button.
Alternatively, press the End Call soft key.
Place a call on hold
Placing a call on hold is handy if you need to address something that the caller doesn’t need to hear or need to quickly step away from the phone without ending the call.
Yealink T series models
To place a call on hold:
Press More > Hold
To resume the call, press More > Resume
Poly VVX Obi series models
To place a call on hold:
Press the Hold soft key or the Hold button
To resume the call, press the Resume soft key
Poly UCS Edge E series models
To place a call on hold:
Press the Hold soft key or the Hold button
To resume the call, press the Resume soft key or Hold button again