Call Transfers on Desk Phones

  • Published on Sep 29, 2025
  • 2 minute(s) read
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With your desk phone, you can easily transfer calls to other team members or department lines. You can transfer calls in two ways:

  • Blind Transfer

  • Warm Transfer

Blind Transfer

You can transfer a call directly to another user or department line.

You can blind transfer calls on these desk phone models:

Yealink T series models

To blind transfer a call:

  1. When the call is received, answer the call

  2. Press Transfer

  3. On the Transfer screen, enter the phone number or find it in the directory

    Tip

    To find a contact in the directory, press Directory on the Transfer screen and search for the appropriate contact.

  4. Press B Transfer
    The call transfers to the desired user and ends the call on your device.

Poly VVX Obi series models

To blind transfer a call:

  1. Press the Transfer soft key

  2. Enter the number you want to transfer the call to

  3. Select the number or press Dial

Poly UCS Edge E series models

To blind transfer a call:

  1. Press the Transfer soft key

  2. Enter the number you want to transfer the call to and press Send

Warm Transfer (Ask First, consultative)

You can transfer calls to another user or department line and inform/ask the other user or line operator before transferring the call to them.

You can warm transfer calls on these desk phone models:

Yealink T series models

To warm transfer a call:

  1. When the call is received, answer the call

  2. Press Transfer

  3. On the Transfer screen, enter the phone number and press Call

    Tip

    Alternatively, you can search through your phone directory or choose from the recent calls in your call history.

  4. When the call is accepted, press Transfer.
    The call is transferred to the desired user.

Poly VVX Obi series models

To warm transfer a call:

  1. While on an active call, press the Hold button or soft key

    Tip

    Alternatively, you can select the More > Warm Transfer soft key on an active call without pressing the Hold button.

  2. Press the Warm Transfer soft key

  3. Dial the extension or phone number of the party you wish to transfer the call to

  4. Once they answer, explain the call and confirm they’re ready to receive it

  5. Press the Transfer soft key again to complete the transfer

Poly UCS Edge E series models

To blind transfer a call:

  1. Press the Transfer soft key

  2. In the Transfer Call screen, press the Consultative soft key

  3. Enter the number you want to transfer the call to and press Send

Transfer a call to voicemail

You can transfer a call to voicemail on these desk phone models:

Yealink T series models

To transfer a call to voicemail:

  1. When the call is received, answer the call

  2. Place the call on Hold

  3. Press More > Trans to VM

  4. On the number pad screen, search for or enter the number and press Call

    The call is transferred to the phone number’s voicemail inbox.

Poly VVX Obi series models

To transfer a call to voicemail:

  1. Press the More soft key.

  2. Select VM Transfer

  3. Select the voicemail you want to transfer the call to then press Transfer