Voicemails enable callers to leave a message with you or your department/contact center when you are unavailable to take the call. Voicemails can be accessed and listened to directly on your desk phone. You are also notified on your desk phone when you have pending voicemails in your voicemail inbox.
Voicemail indicator
When you receive a voicemail on your desk phone, the voicemail indicator (VMI) light on your phone blinks to show that the message is in your voicemail inbox and hasn’t been listened to.
Note
This feature is available on all phone models supported by Dialpad.
Accessing voicemails
You can access new and archived voicemail messages on these desk phone models:
Yealink T series models
To listen to your voicemail on your desk phone:
On your desk phone, press the Voicemail button or dial your phone number
Enter your User & Voicemail PIN
Listen to the options and select your desired option
When you’re finished, press End Call or hang up the phone receiver
Poly VVX Obi series models
To listen to voicemail on your desk phone:
On your desk phone, press the Voicemail button or dial your phone number
Enter your User & Voicemail PIN
Listen to the options and select your desired option
When you’re finished, hang up the phone receiver
Poly UCS Edge E series models
To listen to voicemail on your desk phone:
Press the Home button
Select Messages or press 3
Enter your User & Voicemail PIN
Listen to the options and select your desired option
When you’re finished, hang up the phone receiver
Department Voicemails
For more information about accessing department voicemails, check out this Help Center article.