Manage Your Voicemail
    • 13 Feb 2024
    • 3 Minutes to read
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    Manage Your Voicemail

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    • PDF

    Article summary

    This content explains how to manage personal voicemail on Dialpad. Users can set a voicemail greeting either from the web portal or their mobile/SIP device. The web portal allows users to record a greeting directly or upload an existing MP3 file. There is also an option to use the default greeting. Voicemails can be checked through the Dialpad app, where users can listen to messages, view caller ID, transcripts, and timestamps. Various options are available for each voicemail, such as marking as read, downloading, forwarding, flagging, deleting, reporting, starring, sharing, and deleting the thread. Users can also receive email notifications for new voicemails by enabling the feature in their settings. Additionally, voicemails can be forwarded to colleagues and cloud backup can be set up on Google Drive.

    Missed a call? No problem! Callers have the option to leave a voicemail, giving you the opportunity to listen to their message before calling them back.

    Let's dive into the details of managing your personal voicemail.

    Who can use this feature
    Voicemail is available to all Dialpad Ai Voice, Ai Sales, and Contact Center customers on all plans.
    This article goes over your personal voicemail — if you'd like to configure your shared line voicemail, check out the specifics for department lines and main lines.

    Set a voicemail greeting

    Your voicemail greeting can be set from the web settings, or from your Mobile/SIP app.

    To hear your current recorded greeting, head to Your Settings from 

    1. Navigate to Call Handling and Voicemail
    2. Click the blue play button beside the greeting type 

    Let's take a look at both methods below. 

    Set voicemail greeting from the web portal

    To manage your voicemail from, head to Your Settings.

    1. Navigate to Call Handling & Voicemail
    2. Select Record a Greeting to record directly from your device or select Upload to choose an existing MP3 file

    If you prefer to keep it simple, Dialpad also offers a default voicemail greeting. To use our greeting, simply keep the Default Greeting, no changes are required.

    • If you're recording a custom voicemail greeting, it must be 45 seconds or shorter in length.
    • You can always rename or delete a voicemail greeting after listening to it. If you're uploading an MP3 file, it cannot be any larger than 10MB in size.

    Set voicemail from mobile or SIP device

    To manage your voicemail from your mobile or SIP device, call your direct Dialpad number and enter your user and voicemail PIN. You'll hear an IVR message prompting you to record a custom voicemail greeting.

    Check your voicemail

    From the Dialpad app, navigate to Inbox and select Voicemails.

    Select the voicemail you'd like to listen to and click the Play button (that's the Screen_Shot_2022-05-23_at_9.36.17_AM.png) and Dialpad will play the audio. You'll also see the caller ID, the transcript, the length of the message, and the timestamp.

    Open the drop-down menu alongside a voicemail, to find see options to mark as read, download, forward (as an email), flag, delete, report, star, share, and delete the thread.

    Voicemail email notifications

    Dialpad will share a pop-up notification in the app when you receive an email, but you can also opt-in to receive email notifications.

    From, navigate to Your Settings

    1. Navigation to the Call Handling & Voicemail section
    2. Select Receive Email Notifications for New Voicemail

    You'll now receive an email every time a new voicemail reaches your inbox.

    We will not send a voicemail email notification if there is no audio data, if the transcription is less than 6 characters, or if the voicemail is 5 seconds or shorter.

    Forward a voicemail

    Need to share a voicemail with a colleague? We've got you covered.

    From within the Dialpad app, first, navigate to your Inbox 

    1. Select the Voicemails tab
    2. Open the drop-down menu beside the voicemail
    3. Select Forward
    4. Enter a contact's name or email address and click Forward Message

    You can also attach a message to the voicemail before it's sent via email.

    Delete voicemail

    To delete a voicemail:

    1. Hover over the message to reveal the options menu (that's the down arrow to the right)
    2. Select Delete
    3. Confirm deletion

    Cloud backup

    Life is busy and we know you are always on the go! Cloud backup is a piece of cake and can be set up from

    Navigate to Your Settings from

    1. Navigate to the Call Handling & Voicemail section
    2. Click Show Advanced Options
    3. Navigate to Cloud Backup
    4. Select Save Voicemails to Google Drive


    Remember, to use Google Drive storage, you'll need to connect your Google Drive to the Dialpad app.

    Open a conversation thread, select the Google Drive icon, and click Connect Google Drive.

    Frequently asked questions

    Can I check my voicemail if I'm using a forwarding number?

    Yes. Check your voicemail by calling your direct Dialpad number, then entering your user and voicemail PIN. You'll only be able to listen to new voicemails when calling from a forwarding number, however.

    Why am I still receiving notifications even though I disabled them?

    Department operators will still receive voicemail notification emails for their department, even if they have "Receive Email Notifications for New Voicemails" unchecked on their settings page. To change this, the operator will need to update the Department's notification settings.

    Learn more about enabling/disabling notifications for departments here

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