Manage Your Voicemail

Set a voicemail greeting

Your voicemail greeting can be set from the web portal, or from your Mobile/SIP app.

To hear your current recorded greeting, head to Your Settings from Dialpad.com 

1. Navigate to Call Handling and Voicemail
2. Click the blue play button beside the greeting type 

Let's take a look at both methods below. 

Set Voicemail Greeting from the Web Portal

To manage your voicemail from Dialpad.com, head to Your Settings.

1. Navigate to Call Handling & Voicemail
2. Select Record a Greeting to record directly from your device OR select Upload to choose an existing MP3 file

If you prefer to keep it simple, Dialpad also offers a default voicemail greeting. To use our greeting, simply keep the "Default Greeting", no changes are required.

• If you're recording a custom voicemail greeting, it must be 45 seconds or shorter in length.
• You can always rename or delete a voicemail greeting after listening to it. If you're uploading an MP3 file, it cannot be any larger than 10MB in size.

Set Voicemail from Mobile or SIP Device

To manage your voicemail from your mobile or SIP device, call your direct Dialpad number and enter your user and voicemail PIN. You'll hear an IVR message prompting you to record a custom voicemail greeting.

Check your voicemail

From the Dialpad app, navigate to Inbox and select Voicemails.

Select the voicemail you'd like to listen to and click the Play button (that's the ) and Dialpad will play the audio. You'll also see the caller ID, the transcript, the length of the message, and the timestamp.

Open the drop-down menu alongside a voicemail, to find see options to mark as read, download, forward (as an email), flag, delete, report, star, share, and delete the thread.

Voicemail email notifications

Dialpad will share a pop-up notification in the app when you receive an email, but you can also opt-in to receive email notifications.

From Dialpad.com, navigate to Your Settings