Phone Directory

Prev Next

Your phone directory allows you to view all of your Dialpad account contacts on your desk phone, as well as contacts you add manually.

Contacts added manually to your desk phone (not through Dialpad) are displayed in a separate contact list from your Dialpad LDAP (Lightweight Directory Access Protocol) list (sometimes called your Corporate Directory). The LDAP list pulls in contacts added to your Dialpad desktop or web app.

Adding contacts to your Dialpad account

Read this Help Center article to add contacts to Dialpad.

Adding contacts to your desk phone

You can add contacts to the local phone directory on these desk phone models:

Note

These contacts will only be available on the desk phone and are not shared with Dialpad contacts on the desktop app or mobile app.

Yealink T series models

To manually add contacts to your desk phone directory:

  1. Press Dir.

  2. Select Local Directory > All contacts

  3. Press Add

  4. Enter the contact details, which can include:

    • Name*

    • Phone Number*

    • Account

    • Ring

    • Group

    • Photo

    • Auto Divert

    * These are mandatory fields.

  5. Once all details are added, press Save

Poly UCS Edge E series models

To manually add contacts to your desk phone directory:

  1. Press Directories

  2. Navigate to Contact Directory and press Select > Add

  3. Enter the contact details, which can include:

    • Name

    • Phone Number

    • Contact

    • Job Title

    • Email

    • Ring Type

    • Etc.

  4. Once all details are added, press Save

Searching for contacts on your desk phone

Search for contacts on your desk phone with these desk phone models:

Note

You may need to enter at least three characters before any names display, depending on your phone model, when searching for a contact.

Yealink T series models

To search for contacts on your desk phone:

  1. Press Dir

  2. Select one of these options:

    • Local Directory: for contacts that have been saved to the local desk phone memory.

    • Corporate Directory: for contacts that are saved on Dialpad (LDAP).

  3. Search for your contact, then press Call

Poly VVX Obi series models

To search for contacts on your desk phone:

  1. Press Search > Search

  2. Enter a name or a phone number

  3. Press Submit

Poly UCS Edge E series models

To search for contacts on your desk phone:

  1. Press Directories

  2. Navigate to Contact Directory or Corporate Directory and then press Select

  3. Using the keypad, search for a contact name

  4. Once you’ve found the desired contact, press Dial