Contents x
      Line Keys for Deskphones
      • 08 Jan 2025
      • 2 Minutes to read
      • Print
      • Dark
        Light
      • PDF
      Contents

      Line Keys for Deskphones

      • Updated on 08 Jan 2025
      • 2 Minutes to read
      • Print
      • Dark
        Light
      • PDF
      Article summary

      Line keys on desk phones offer customizable access to essential functions and contacts, enhancing productivity for Dialpad users. Configuration options vary by phone model and are available to both admins and individual users. To set up line keys on a personal desk phone, users can navigate to their settings, select their device, and assign line keys as needed. For user or room phones, admins can configure settings through the Dialpad Admin Settings. The availability of specific line key options depends on the desk phone brand, and users are encouraged to check the compatibility chart for their model. Dialpad is continuously expanding its functionality, so not all options may be available immediately. This customization feature is designed to streamline workflows and improve efficiency in business communications.

      Completely customizable to your business, line keys provide instant access to important functions and contacts right from your desk phone. 

      Let's look at how you can save time and boost productivity with line keys. 

      Who can use this

      Line key customization is available to all Dialpad users.

      Specific line key availability depends on the phone model.

      Configure line keys

      Line key configuration is done right from your Dialpad settings.

      Admins can configure line keys for their team, and individual users can configure line keys on their own devices.

      Configure line keys for your desk phone

      To configure your personal desk phone, head to Your Settings.

      1. Select Your devices

      2. Select the desk phone you want to configure

      3. Select Options (that’s the 3 vertical dots)

      4. Select Configure deskphone

      5. Assign line keys as needed

      6. Select Update Device

      Note

      Line key availability depends on the desk phone model. Please refer to the brand-specific details listed below.

      Configure line keys for user or room phones

      To configure a user or room desk phone, head to your Dialpad Admin Settings.

      1. Navigate to Office Settings

      2. Select Desk Phones

      3. Select the User or Room Phones tab

      4. Select Options beside the desk phone that you want to configure

        1. Use the search bar to find a specific user.

      5. Select Configure deskphone

      6. Assign line keys as needed

      7. Select Update Device

      Note

      Line key availability depends on the desk phone model. Please refer to the brand-specific details listed below.

      Line key definitions

      Dialpad currently offers the following line key options.

      Line Key

      Definition

      —Clear—

      Clears all local settings on the phone.

      Speed Dial/BLF

      Calls a specific number by pressing the assigned button/key. If the user is available, the busy lamp will glow green, and if the user is away, the lamp will glow red.

      *If you don't see the Busy lamp field (BLF) option, please Contact Customer Care to have them turn on this feature.

      Speed Dial with 1-touch transfer

      Transfers the caller assigned to the speed dial number.

      Set Locally

      Ensures your personal phone settings remain unchanged by blocking Dialpad from overriding any configurations.

      Department/Contact Center line

      Allows the desk phone to take calls from a Department or Contact Center.

      *You must set up a group line first in order to have this line key option available.

      Group Voicemail

      Calls a specific Department or Contact Center’s voicemail.

      *Group Voicemail lines require a Department / Contact Center line for the same group, so you’ll need to add that line first, then the Group Voicemail line.

      Executive Line

      Allows an Executive Assistant to answer calls on behalf of their executive.

      Paging Group

      Allows the user to send a voice message to multiple phones at once.

      *Please contact Customer Care to turn on this feature.

      Paging List

      Displays a list of active Group Paging and lets you choose one to start a page.

      Line key availability

      Different desk phone brands offer different line key configuration options. Refer to the chart below to see which line keys are available for which models. We’re continuously adding more functionality, so don’t worry if you don’t see all line key options for your model just yet.

      Line Key

      Yealink

      Obi

      Poly UCS

      Poly CCX

      Poly Edge B

      Cisco

      —Clear—

      ✅

      ✅

      ✅

      ✅

      ✅

      ✅

      Speed dial/BLF

      ✅

      ✅

      ✅

      ✅

      ✅

      ✅

      Speed dial with 1-touch blind transfer

      ✅

      ✅

      ❌

      ❌

      ❌

      ❌

      Speed dial with 1-touch warm transfer

      ✅

      ❌

      ❌

      ❌

      ❌

      ❌

      Set locally

      ✅

      ✅

      ❌

      ❌

      ❌

      ❌

      Department/Contact Center line

      ✅

      ✅

      ❌

      ❌

      ❌

      ❌

      Group voicemail

      ✅

      ✅

      ❌

      ❌

      ❌

      ❌

      Executive line

      ✅

      ✅

      ❌

      ❌

      ❌

      ❌

      Paging Group

      ✅

      ✅

      ❌

      ❌

      ❌

      ❌

      Paging List

      ✅

      ✅

      ❌

      ❌

      ❌

      ❌

      Was this article helpful?
      Related articles
      What's Next
      Ai that works for you.
      Products
      Company
      Top Features
      Dialpad Apps
      Need Help?
      Connect with Us
      © 2025 DIALPAD, INC.