Line Keys for Deskphones
    • 05 Nov 2024
    • 2 Minutes to read
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    Line Keys for Deskphones

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    Article summary

    Completely customizable to your business, line keys provide instant access to important functions and contacts right from your desk phone. 

    Let's look at how you can save time and boost productivity with line keys. 

    Who can use this feature

    Line key customization is available to all Dialpad users.

    Specific line key availability depends on the phone model.

    Configure line keys

    Line key configuration is done right from your Dialpad settings.

    Admins can configure line keys for their team, and individual users can configure line keys on their own devices.

    Configure line keys for your desk phone

    To configure your personal desk phone, head to Your Settings from Dialpad.com

    1. Select Your devices

    2. Select the desk phone you want to configure

    3. Select Options (that’s the 3 vertical dots)

    4. Select Configure deskphone

    5. Assign line keys as needed

    6. Select Update Device

    Note

    Line key availability depends on the desk phone model. Please refer to the brand-specific details listed below.

    Configure line keys for user or room phones

    To configure a user or room desk phone, head to your Dialpad Admin Settings.

    1. Navigate to Office Settings

    2. Select Desk Phones

    3. Select the User or Room Phones tab

    4. Select Options beside the desk phone that you want to configure

      1. Use the search bar to find a specific user.

    5. Select Configure deskphone

    6. Assign line keys as needed

    7. Select Update Device

    Note

    Line key availability depends on the desk phone model. Please refer to the brand-specific details listed below.

    Line key definitions

    Dialpad currently offers the following line key options.

    Line Key

    Definition

    —Clear—

    Clears all local settings on the phone.

    Speed dial/BLF

    Calls a specific number by pressing the assigned button/key. If the user is available, the busy lamp will glow green, and if the user is away, the lamp will glow red.

    *If you don't see the Busy lamp field (BLF) option, please contact Customer Support to have them turn on this feature.

    Speed dial with 1-touch transfer

    Transfers the caller assigned to the speed dial number.

    Set locally

    Ensures your personal phone settings remain unchanged by blocking Dialpad from overriding any configurations.

    Department/Contact Center line

    Allows the deskphone to take calls from a Department or Contact Center.

    *You must set up a group line first in order to have this line key option available.

    Group voicemail

    Calls a specific Department or Contact Center’s voicemail.

    *This requires an existing Department/Contact Center line.

    Executive line

    Allows an Executive Assistant to answer calls on behalf of their executive.

    Paging Group

    Allows the user to send a voice message to multiple phones at once.

    *Please contact Customer Support to turn on this feature.

    Paging List

    Displays a list of active Group Paging and lets you choose one to start a page.

    Line key availability

    Different desk phone brands offer different line key configuration options. Refer to the chart below to see which line keys are available for which models. We’re continuously adding more functionality, so don’t worry if you don’t see all line key options for your model just yet.

    Line Key

    Yealink

    Obi

    Poly UCS

    Poly CCX

    Poly Edge B

    Cisco

    —Clear—

    Speed dial/BLF

    Speed dial with 1-touch blind transfer

    Speed dial with 1-touch warm transfer

    Set locally

    Department/Contact Center line

    Group voicemail

    Executive line

    Paging Group

    Paging List


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