Call parking allows you to place a call on hold that can be answered by anyone in your Office, Department, or Contact Center. Agents have access to the pool of parked calls to ensure calls are handled quickly and efficiently.
Park a call
Yealink T series models
To park a call, press Park during an active call.
Poly VVX Obi series models
To park a call:
Press the Hold button or soft key
Press the Park soft key
Poly UCS Edge E series models
To park a call, press the Park soft key.
Unpark a call
Yealink T series models
To unpark a call:
Press More > Parking
Select the desired call
Select Unpark
Poly VVX Obi series models
To unpark a call:
Press the More soft key
Select Parked Calls
Press Unpark
Poly UCS Edge E series models
To unpark a call:
Press the More > More soft key
Select Parked Calls > View
Select Unpark