Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on August 14, 2026.
Improvements
E911 location Improvement
Dialpad now remembers your E911 Location Services selection, so you won’t be prompted again after refreshing the app unless your location, network, or permission settings change. This behavior is consistent across Web and Native apps.
Improvement in Salesforce call logging
Salesforce call logs now include the agent name for calls made using an agent’s personal DID, making reporting more consistent across Contact Center and personal calls.
Critical bug fixes
Agent status bug
Some users reported that an agent’s status automatically changed to Digital when responding to an email. This was fixed!
AI Playbooks bug
A few users reported that AI Playbooks weren’t applied to some calls in the same Contact Center. This was fixed!
Digital conversation bug
Some users reported that Contact Center agents received an error when viewing emails assigned to another agent. This was fixed!!
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!